Benefits :
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
The Front Desk Associate also known as the Membership Experience Associate (MEA) is the face of the Retro Fitness outlet.
The opener is a critical position as being reliable and early to open the club is a must. The MEA is the person a member or guest sees when he or she first walks into the facility.
It is important that this person be team-oriented with great communication skills. The MEA employee wears many hats while also ensuring a positive member experience.
Customer service, cleanliness, and sales are a must for the club to continue to be successful.
This is not a summer / seasonal position.
Compensation and Perks :
- $15.25 per hour.
- With the adjacent wellness center, Edge Well : Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
- Attractive commission and bonus structure.
- Complimentary Ultimate Membership to this location.
- 30% off Retro Blends Smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items.
- 15% off Spartan Meals.
- 15% off Personal Training packages.
- NASM discounts.
- Flexible schedule.
- Positive company culture.
Requirements :
Punctual, responsible, reliable, and pays attention to detail.
This is a part-time, hourly position.
A positive, upbeat attitude and personality.
Effective ability to communicate with members, guests, coworkers, and managers.
The ability to multi-task.
Customer service oriented.
Prior sales experience in a retail or health club setting is preferred.
Handling cash and other transactions at the Point of Sale.
Willingness to learn and work in a goal-oriented and structured environment.
Environment :
Working environment is inside Retro Fitness of Fort Lee, NJ.
Direct Reports :
This position is supervised by the positions below and in order of :
- General Manager
- Assistant Manager
Responsibilities of the Membership Experience Associate (MEA) :
Greeting and checking in members and guests as they enter the club.
Effectively resolving member / guest issues.
Membership tours / sales and retention.
Following up with prospects.
Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
Ensuring a safe and clean environment for all members and staff. Cleaning is a must for this position.
Applicable downtime tasks provided by Management may include upkeep & walk-throughs of the facility.
Opening and closing the facility if scheduled.
Following company policies and procedures.
Retro Fitness Mission Statement :
Retro Fitness is a Health Club built on the respect and dedication of each of our members who entrust us to help them achieve their health and fitness goals.
Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential;
making America a healthier place 1 visit, 1 rep, 1 mile at a time.
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