Lead Warehouse Team Member, Inventory Operations

Overview :

As the Lead Warehouse Team Member, you will own a set of critical tasks and functions as part of the daily execution of warehouse work and training.

As a coordinator, you will be responsible for managing workflows across the facility, planning labor, moving resources, interacting with inbound carriers, administrating work in our various systems, and generally managing the daily operation.

As a trainer, you will own the training for new and experienced warehouse team members, including PIT training, cross training, efficiency coaching, certification and recertification, etc.

In all functions, you will partner with building leadership to plan daily and weekly labor needs, ensure we meet our daily operational goals, evaluate and refine existing training programs, build training for new processes and initiatives, monitor and impact training effectiveness, and participate in continuous improvement initiatives as assigned.

Guidelines to Apply as an Internal Candidate

As a reminder, before applying :

Are you meeting performance expectations for your role, including accuracy, productivity, care, and safety?

Have you received any final warnings at Chick-fil-A Supply within the past 12 months?

Have you had any written warnings at Chick-fil-A Supply within the past 6 months?

Before applying, it is required that you have a conversation with your people leader to confirm eligibility. Have you had a conversation with your people leader and confirmed you are eligible to apply.

Please provide you current People Leaders full name in text below.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants.

Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care.

For more information, visit .

Location :

Benefits : On top of annual earnings, you will get an additional $22,000 worth of Benefits per year!

Food and Drinks Provided : Free meals, snacks and drinks as part of your workday!

Generous Paid Time Off :

PTO : Accrue up to 3 weeks of PTO your first year with immediate access to (40) hours upon hire

Wellness : (16) hours per year

Holidays : (7) days per year and (1) floating vacation

Health Insurance Options : A variety of health insurance options for medical, dental and vision, including a no premium health insurance option for individuals and families

Retirement : 401k with 5% match for eligible employees

Education Investment Plan : We offer a $45,000 lifetime maximum benefit for continued education of eligible Team Members!

Additional Benefits : To help you thrive in all areas of life including emotional, social, physical, financial and spiritual.

Responsibilities : Coordination :

Coordination :

Preparing staffing plans and executing adjustments as needed to ensure operational goals are met daily; escalating to leadership when necessary to avoid

Planning, allocating, and coordinating all activities in the WMS

Manages movement of resources to optimize dock flow.

Monitoring order changes / revisions / removals planning and executing necessary order adjustments in WMS / JDA system including assigning this work for completion.

Coordinating with the Customer Service and Transportation teams to fulfill urgent delivery and will call request.

Aligning and executing the release of work to the picking queue to facilitate staging and loading in stop order.

Assignment of emergency replenishment tasks to fulfill priority / transfer orders.

Printing Transfer paperwork.

Coordinating with Transportation team to complete pre-load trailer inspections and manage the pre-cooling of trailers according to temperature zone specifications prior to loading.

Identifying and resolving any loading issues.

Printing end-of-day packing slips and performing end-of-day reconciliation to validate the successful fulfillment of orders.

Tracking the status of inbound purchase orders, scheduling deliveries, distributing daily schedule, and tracking the status of inbound trucks

Working with both internal and external parties to gather required information for any overage, shortage, or damaged item that is received;

disseminating OS&D information to all stakeholders and tracking resolution.

Ensuring an organized work area is maintained and that all documents, both digital and paper, are easily retrieved including BOLs, OS&D's, and other inbound documentation.

Maintaining and providing timely and accurate information for various stakeholders including purchasing, vendors, security and internal leadership.

Includes updating various MS Excel Worksheets and WMS Apps (By Appointment) to ensure data integrity and efficient operations.

Monitoring and managing receiving email including : Replying to appointment requests.

Proactive communication to late appointment / carriers.

Communication to planning team when an appointment has not been scheduled in a timely manner.

Monitoring Armada communication and providing edits / corrections when necessary.

Capable of contributing in all inbound and outbound activities as needed.

Training :

Develops, refines, delivers and manages all new hire classroom and hands-on training for the Warehouse, including new hire progress checks and certification within the first 90 days.

Develops, refines, delivers and manages new hire PIT training / certification (classroom and hands-on) as well as recertification for experienced team members in the Warehouse.

Develops, refines, delivers and manages cross training for all Warehouse roles.

Maintains Warehouse Skills Matrix to ensure accurate records of capabilities and versatility for effective operational planning.

Identifies and drives best practices to increase the effectiveness of the training program.

Partners with Supervisors to identify process opportunities for experienced team members to increase efficiency and accuracy.

Partners with Supervisors to roll out and train new processes and initiatives as needed.

Recertifies experienced team members on systems, equipment, functions, safety and procedures.

Participates in the development and revision of SOP’s and Job Instructions to ensure consistency, efficiency and safety.

Ensures all training documents, materials and processes adhere to company SOP’s and policies.

Assists in developing, documenting and delivering safety programs and initiatives.

Participates in and lends process expertise toward Gemba walks, Kaizen events and other process improvement initiatives as assigned.

Capable of contributing in all outbound activities as needed, including picking, replenishment, loading, etc.

Inventory Control

Timely submission and tracking of damage claims to supplier and / or distribution partners

Verify and maintain records on inventory adjustments, movements and transfers, request backup documentation, and resolve discrepancies

Assist in inventory related projects, such as : disposals, donations, relocation of inventory, and consolidation / organization

Perform assorted administrative duties, such as : document management, reporting, filing, and scheduling

Provide timely feedback to inventory related emails and correspondence

Ensure inventory accuracy through the completion of effective control techniques including internal audits, cycle and audit counts.

Identify, quarantine, and report damaged or supplier recalled / withdrawn product to assure it is accurately captured and removed from inventory

Ensure pick availability by responding to and finding a solution for any issue with a location error, product attributes, or location attributes.

Ensure the appropriate handling, removal, disposal, and processing of damaged or expired product

Maintain warehouse slot integrity and responsible for slotting new or seasonal items.

Assist in the development of localized policies and procedures as related to the control of inventory

Assist with root cause analysis and offer solutions related to inventory inaccuracies

Work with team members to reinforce the importance of inventory accuracy

Minimum Qualifications :

2+ years of warehouse experience

Strong presentation, facilitation, and written / verbal communication skills

Exemplary performance and safety record

Certified on pallet rider, counterbalance, and hi-reach (cherry picker preferred)

Proven record of working independently with little oversight - High degree of initiative and urgency

Exceptional attention to detail and organization

Thorough understanding of inbound and outbound operational priorities, dependencies, and processes

Ability to build effective relationships at all levels of the organization

Comfortable with Microsoft programs to include Word, Excel, Powerpoint, Office, etc.

Solutions orientated, proactive problem-solver

Work in extreme temperature conditions for extended periods of time (0 degrees Fahrenheit)

Complete physically demanding work, including frequently lifting up to 50 pounds and occasionally moving with mechanical assistance up to 2,000 pounds

Reach, bend, and stoop while performing work

Work while standing for several hours at a time

Prepare for a flexible schedule including weekends, holidays and rotating shifts

Preferred Qualifications :

3+ years of warehouse experience, preferably distribution

Experience leading training, facilitating meetings, managing operations, and resolving exceptions

Experience in inventory control, claims management, or similar job function is a plus

Minimum Years of Experience :

Travel Requirements :

Required Level of Education :

High School