Front Desk Agent

Responsibilities

Guest Service : Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service.

Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.

Financial Results and Cost Control : Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities.

B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

Self / Workload Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B.

F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.

Safety / Risk Management : Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.

Follows all B. F. Saul Company Hospitality Group procedures for guest / team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience :

• High school diploma or GED required.
• 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed.

Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M / F / Vet / Disabled

Benefits

At B. F. Saul Company Hospitality Group, we recognize that the achievement of our goals begins with our team members. Taking care of our team members is the best way to ensure that they deliver the service and experience to our guests that we promise in Our Big 3.

Our benefits start with the basics of having weekly paychecks to enable our team members to manage their finances. For longer term planning, we have a 401(k) program that is the best in the industry.

We offer a 3 : 1 match on contributions up to 2%, meaning that if a team member contributes 2% of their income, we contribute 6%! We realize how important planning for retirement is, and we provide the support and financial matching to help do that.

Outlined below is a summary of our team member benefits :

Well-Being

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Flexible Leave and Vacation Policy

Long Term Planning

• 401(k) Program
• Paid Life Insurance
• Tuition Reimbursement

Team Member Programs

• Our Big 3 Mission Statement Leaders of the Month / Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
27 days ago