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Claim Specialist - Property Field Inspection

Claim Specialist - Property Field Inspection

State FarmSpringfield, IL, United States
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Location US-IL-Springfield;US-IL-Alton

Job Category Claims and Investigation

Position Type Regular Full Time

Req ID 42028

Overview

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities :

  • Conduct on-site inspections and assessments of property damages for both residential and commercial claims
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
  • May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work : This position is located in Alton, IL and Springfield, IL. Competitive candidates should reside within one of the listed zip codes and will service this same territory :

61727 62002 62006 62010 62011 62012 62013 62015 62016 62018 62021 62022 62024 62027 62028 62030 62031 62032 62033 62035 62036 62037 62044 62045 62047 62049 62050 62051 62052 62053 62054 62056 62063 62065 62070 62075 62076 62079 62080 62081 62083 62089 62092 62094 62098 62355 62361 62510 62513 62514 62515 62517 62518 62520 62530 62531 62532 62533 62536 62538 62539 62540 62541 62543 62544 62545 62546 62547 62548 62550 62551 62553 62555 62556 62557 62558 62560 62561 62563 62567 62568 62570 62572 62613 62615 62625 62626 62629 62630 62634 62640 62642 62649 62664 62666 62667 62671 62672 62674 62675 62682 62683 62684 62685 62689 62690 62693 62701 62702 62703 62704 62707 62711 62712

This is a Remote-Field position in which you will work from home and utilize a mobile office / vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and / or irregular hours.

Qualifications

Competitive candidates must demonstrate :

  • Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
  • Strong knowledge of property insurance policies, coverage and claim handling practices
  • Knowledge of both residential and commercial building construction
  • Familiarity with local regulations and compliance requirements in your assigned territory
  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
  • Proven effective communication skills to handle difficult / emotional conversations with a customer-minded focus
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements
  • Detail-oriented with strong organizational and analytical skills
  • Proficient in using claims management software and other relevant tools
  • Physical agility to allow for : frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
  • May be required to complete Rope and Harness Safety Training.
  • A valid driver's license is required
  • Preferred :

  • Bachelor's Degree in a related field or equivalent work experience
  • Experience in handling complex or high-value claims
  • Construction background
  • Water mitigation inspection experience
  • Xactimate, XactContents
  • Additional Details :

  • Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
  • State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
  • Our Benefits

    Because work-life balance is a priority at State Farm, compensation is based on our standard 38 : 45-hour work week!

  • Potential starting salary range : $59,059.65 - $90,000.00 annually
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
  • Potential yearly incentive pay up to 15% of base salary
  • At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

  • Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
  • Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24 / 7 mental health professionals, and much more!
  • Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
  • Plan Ahead! Plan for those big moments in life with benefits like fertility / IVF / adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
  • Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours / year), bereavement leave, and community service / education support days, there will be plenty of time for you!
  • Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
  • Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
  • Visit our State Farm Careers page for more information on our benefits , locations , and the hiring process of joining the State Farm team!

    PMCL IN22

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