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Full-Time Processing Supervisor

Full-Time Processing Supervisor

The Salvation Army USA Central TerritoryBrighton, MI, United States
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About the Role

Join our team in "Doing the Most Good " as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

Production & Team Leadership

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  • Direct and ensure completion of daily tasks for production team members, including workspace maintenance

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  • Train new team members on production expectations and processes

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  • Perform quality control inspections to ensure only the best products reach the sales floor

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  • Track and report production metrics at scheduled intervals

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  • Implement strategies to meet product acquisition, production, and sales goals

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  • Manage product rotation and inventory control processes

    • Operations & Quality Control

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  • Maintain organized workspaces and prepare for next-day production

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  • Support store maintenance and safety protocols

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  • Place and coordinate supply orders for processing needs

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  • Implement product control procedures to prevent shrinkage

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  • Monitor and control property, utility, and supply usage

    • Customer & Team Relations

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  • Seek ways to improve donor and shopper experiences

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  • Support management in fostering positive understanding of policies and procedures

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  • Communicate effectively with store management regarding operations

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  • Direct complaints and concerns appropriately to management

    • Qualifications

    Required

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  • High School Diploma or currently pursuing

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  • Experience following and giving direction

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  • Strong English communication skills

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  • Basic computer proficiency including payroll systems

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  • Ability to pass pre-employment drug test and background check

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  • Basic math skills

    • Preferred

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  • Retail sales production and / or thrift store experience

    • Physical Requirements

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  • Regular standing, walking, and manual dexterity

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  • Ability to lift / move up to 50 pounds regularly

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  • Occasional lifting up to 100 pounds

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  • Capability to climb, balance, stoop, kneel, or crouch as needed

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  • Clear vision (close and distance) with ability to adjust focus

    • Schedule Requirements

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  • Flexibility to work weekends and evening hours

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  • Available for occasional travel to various locations for work or training

    • Working Environment

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  • Store environment with quiet to moderate noise level

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  • May experience temperature fluctuations based on weather

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  • Some exposure to dust

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  • Extended periods of standing possible

    • The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.

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    Processing Supervisor • Brighton, MI, United States

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