Help Desk Technician (onsite)

• At Kelly ® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?
• We’re seeking an Operations Support Associate to work for a financial services company in El Segundo. With us, it’s all about finding the job that’s just right.
• Why you should apply to be an Operations Support Associate : Pay Rate : $30.00 per hour* Duration : Contract to Possible Hire* Location : El Segundo, CA (onsite) *What’s a typical day as an Operations Support Associate?
• You’ll be : Responding to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients* Providing support to our advisors and end-clients with the navigation and use of various systems associated with the Broker / Dealer* Providing technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT* Troubleshooting and resolving product or service problems;
• determining the cause and explaining the best solution to resolve the issue* Resolving less complex problems immediately and directing complex inquiries to the IT Support team and / or vendor for resolution* Utilizing the CRM (Client Relationship Management) tool to record calls and status of all requests* Providing follow-up to ensure full customer satisfaction* Escalating requests to or consulting with senior staff when solution is unclear* Reporting problems with procedures and making suggestions for improvement* Participating in special projects that enhance the overall advisor and client experience* Maintaining high level standards of call handling requirements and quality review scores while adhering to assigned work schedule* Providing training support on department process and system navigation *This job might be an outstanding fit if you have : Demonstrated technical acumen* An understanding of MS Office 365* An understanding of navigation of web-based applications* A strong service orientation;

courteous and empathetic to customer concerns* Patience when working with callers that are less technically proficient* Strong organizational skills* Excellent interpersonal communication skills* Flexibility in a fast-paced environment* Ability to work well independently and within a team environment* The ability to handle challenging calls with poise, patience, and positive demeanor* 3+ years of technology-based call center experience* 3+ years of overall PC tech experience* 3+ years of experience w / Windows* Customer service background and experience (a plus) *What happens next*Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit.

But don’t worry even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Operations Support Associate today! *#VN2023*