Overview :
Job Summary : Primarily responsible for providing support on behavioral health IT system issues. This will include troubleshooting all problems of computer users.
Problems may include : SQL Server, NextGen, MS Office products, printing, telephone and network issues. Answer questions asked by the clients by telephonic calls or by emails.
Resolve issues regarding hardware performance and software installation. Printing, emails, operating systems and network-related issues are also included in the list of responsibilities.
The position will also assist with staff training. Various special project support and development opportunities within supported systems may also be available.
Responsibilities :
- Must have excellent written and verbal communication skills to document incident tickets and communicate status.
- Must have problem-solving skills including the ability to multi-task within tight deadlines.
- Excellent organizational skills, self-directed and results- oriented.
- Prior work experience working in a Helpdesk environment or in a Retail client-oriented environment.
- Incident and Asset Management application suite is a plus.
- Prior experience in a clinical health care and behavioral health care setting preferred.
- Strong diagnostic skills in MS Office (Word, Excel, and Outlook) and Windows XP. Diagnostic skills and / or experience in a Citrix environment a major plus.
- Must have strong customer service / client relationship and interpersonal communication skills.
- Powershell / script / Reporting.
- Office Pro and Mac / Apple knowledge preferred.
- AD / Windows knowledge.
- SCCM / imaging experience (Microsoft updates / Patch management).
- Exchange Administration experience / knowledge.
Qualifications :
- Associates Degree preferred. Must have verifiable High School Diploma or GED from an accredited organization
- Advanced in CIS or CS preferred.
- A+ Certification a plus!
- Level 1 fingerprint clearnace card without restricion(s)
- AZ Drivers License
- AZ Auto Insurance
Systems Specialist II (Tier 3 Support)
We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies. Provides remote end user support. Provides mentorship, training, and in...
Product Support Specialist - Tier II
Key Responsibilities:Maintain advanced understanding of the Therapy industry and the Company's products/servicesDeliver timely and effective support, troubleshoot complex issues, and document interactionsAssist Tier 1 support, create/edit knowledge base, and resolve complex client inquiriesRequired ...
Underwriting Support Specialist II
The Underwriting Support Specialist II performs a variety of underwriting support tasks to ensure proper file documentation and policy issuance. Minimum of 2 years commercial casualty underwriting support experience preferably in a multi-state, multi-bureau environment. ...
Desktop Support Specialist
As WebPTs Desktop Support Specialist, youll be responsible for performing maintenance and troubleshooting to keep all of our tech tools and devices (including desktops and laptops, applications, printing services, and VoIP phones) in tip top condition. Respond to IT issues; installation of external ...
Systems Specialist II (Tier 3 Support)
We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies. Provides remote end user support . Provides mentorship, training, and i...
Desktop Support I/II
We are looking to a talented, entry to mid-level Desktop Support technician to provide support including performing troubleshooting and issue resolution. Proficiency in Windows 7 and 8, Microsoft Office applications, remote support tools, and Citrix Xenapp. ...
Desktop Support Specialist
The Desktop Support Specialist will be responsible for maintaining end user enterprise workstation systems; provide second level support to helpdesk desk personnel and to resolve daily issues that arise. Responsible for installation and maintenance of desktop and laptop systems, including operating ...
Business Support Specialist II
Qualifications Bachelor's Degree and 0 years of experience in Support, operations, or customer Service OR High School Diploma or GED and 4 years of experience in support, operations, or customer service. Bachelor's Degree and 0 years of experience in Support, operations, or customer Service OR High ...
Desktop Support Technician II
Must have a minimum of 2 years of experience supporting customers as a desktop support technician or related IT experience. Provides two factor token support. Provides iPhone and MiFi support. Assists in the installation and maintenance of workstation and printer infrastructure solutions in support ...
Helpdesk Support Specialist
The Helpdesk Support Specialist (HDSS) is primarily responsible for providing support on IT system issues across the organization. IT Helpdesk Support Specialist:. Performs QA of incident tickets and follow-up with helpdesk support team to properly complete incident tickets. Performs Tier 1 support ...