Call Center Customer Service Representative

Full job description #full-job-description tabindex "-1" We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;

keeping customer satisfaction at the core of every decision and behavior. ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and / or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal / team qualitative and quantitative targetsRequirements and skillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeFrequently asked questions What does a Call Center Representative do?

A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services.

They are responsible for providing support from start to finish to resolve customer inquiries or concerns. What are the duties and responsibilities of a Call Center Representative?

A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems.

They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

What makes a good Call Center Representative? A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

They should also have excellent listening and problem-solving skills to provide the information or solutions their customers need.

Who does a Call Center Representative work with? Call Center Representatives work directly with customers on various issues and questions.

In addition, Call Center Representatives also may have to work with Department Managers to ensure customer satisfaction and resolve all problems.

Job Type : Full-timePay : $14.00 - $15.00 per hourBenefits : 401(k)401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offVision insuranceShift : 8 hour shiftEvening shiftMorning shiftAbility to commute / relocate : Temple, TX : Reliably commute or planning to relocate before starting work (Required)Education : High school or equivalent (Required)Experience : Customer service : 1 year (Preferred)Work Location : In person