Executive Steward (Start Date No Earlier Than October 14, 2024)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Position Start Date No Earlier Than October 14, 2024

The Executive Steward is responsible for overseeing the cleanliness and organization of the kitchen, back-of-house areas, and all food and beverage outlets.

This role includes managing the stewarding team, maintaining high sanitation standards, ensuring proper inventory and equipment maintenance, and coordinating with other departments to support smooth operations.

Qualifications :

Minimum two years steward / kitchen management experience in large, multi-outlet, convention hotel.

Relevant coursework or certifications in food service management or hospitality are beneficial.

Thorough knowledge of food and beverage planning and production procedures.

Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency, while ensuring adherence to established guest service and governmentally mandated criteria.

Effective management, leadership, organizational and communication skills.

Ability to work flexible schedule to include weekends and holidays.

Key Responsibilities :

Maintain optimal staffing levels to ensure superior service and performance.

Interview, select, train, appraise, coach, and discipline personnel according to Loews Hotels standards.

Ensure all food and beverage areas and equipment meet the highest sanitation and quality standards.

Develop and manage departmental budgets, forecasts, and schedules.

Control operational costs, including labor management and inventory control.

Communicate daily with the Chef, Area Sous Chef, Banquet Chef, and Managers to exchange information on current and upcoming activities.

Establish par levels and maintain control over china, glass, silver, cookware, and service equipment inventories to prevent shortages or excesses.

Approve department storeroom / purchase requisitions and ensure operational costs remain within budgetary guidelines.

Oversee the proper handling and disposal of waste, recycling, and compost materials.

Review and maintain daily payroll records, ensuring labor costs stay within budget limits.

Follow New Hire Training and ongoing Star Service Competency programs.

Evaluate employee performance, identify areas for improvement, and establish goals and training needs for advancement.

Conduct departmental meetings to keep staff updated on relevant hotel information and activities.

Evaluate changes in guest needs, guest mix, and industry trends to recommend operational changes that ensure guest satisfaction and maintain market dominance.

Other duties as assigned.

General Responsibilities :

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.