Job Description
Job Description
We are a team of diesel engine experts providing technical solutions and delivering problem resolution to customers worldwide.
Our goal is to minimize engine downtime when failures occur and to direct changes preventing failures from reoccurring. We achieve this goal though three fundamental steps :
- Communication We work directly with dealer technicians to fully understand the failure and gather all relevant information.
- Investigation We utilize technical publications, engineering documentation, and work directly with engineering teams to develop short-term engine repair recommendations.
- Resolution We document all of our findings and data and track trends to identify emerging issues.
We actively participate in creation of technical solutions that provide long-term problem resolution. Day to Day Activities :
- Analyze engine hardware and engine performance data to identify failures
- Provide troubleshooting direction directly to engine technicians
- Travel to the field when necessary to assist in troubleshooting and to gather failure data
- Work directly with vehicle factories to solve engine integration issues
- Engage engineering and quality improvement teams to determine root cause of field failures
- Develop short-term corrective actions and provide input on long-term problem resolution
- Improve engine diagnostics by authoring technical solutions
- Provide input into engine technical publications and training materials
Requirements :
- Domestic travel between 10% and 30%
- 4 year degree in engineering or related technical field
- Demonstrated experience with diesel engine troubleshooting
- Experience helping customers
- Excellent verbal and written communication skills
- Dealership experience in an Automotive, Agricultural or Construction dealership is a plus
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