Job Title : Customer Service Agent
Location : San Anotion, TX
Job Type : Full-Time
Job Summary
We are seeking a dedicated and personable Customer Service Agent to join our team. The ideal candidate will be responsible for delivering outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive experience for our customers across various channels.
Key Responsibilities
Customer Support :
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Provide accurate information about products, services, and company policies.
Issue Resolution :
- Identify and resolve customer issues efficiently and effectively.
- Escalate complex problems to appropriate departments when necessary.
Record Keeping :
- Maintain detailed and accurate records of customer interactions and transactions.
- Update customer accounts with relevant information.
Collaboration :
- Work closely with team members and other departments to enhance customer satisfaction.
- Participate in team meetings and training sessions to stay updated on best practices.
Sales Support :
- Assist customers with placing orders, processing returns, and tracking shipments.
- Promote company products and services when appropriate.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with professionalism.
- Proficient in using computers and navigating multiple software applications.
- Multilingual abilities are a plus.
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