Server (Full Time Seasonal 2025)

Overview

The responsibilities include but are not limited to taking food and beverage orders, retrieving and serving alcoholic and nonalcoholic beverages and to serve food to the guest according to the resort\'s food and beverage specifications, courteously and efficiently. Assist with the maintenance and cleaning of the restaurant area and equipment and providing the highest levels of service and professionalism. Performing all duties and adhering to the Food & Beverage Service Standards.

Responsibilities

• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques, and guest interaction.
• Be familiar with all the resort\'s services / features and local attractions in order to assist the guest.
• Greets all guests with enthusiasm and friendliness and maintain positive guest relations at all times.
• Anticipate the guest\'s needs, respond promptly and acknowledge all guests; resolve guest complaints and ensure guest satisfaction.
• Take guest food & beverage orders utilizing suggestive up selling techniques.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Provides the highest level of service in accordance with our standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Remove soiled wares from tables and transport to designated area.
• Present guests check and process payments. Adhere to cash handling and credit policies / procedures. Balance cash receipts.
• Clean and reset table as soon as guest departs.
• Develops relationships with guests.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Maintains professional relationships with all co-workers.
• Resolve guest complaints and concerns to ensure guest satisfaction.
• Answer outlet phone using correct greeting and telephone etiquette.
• Follows checklists and standard operating procedures.
• Prepares work area for opening, mid-shift, or closing in accordance with company standards.
• Complete side work during non-busy hours.
• Responsible for and maintains cleanliness, sanitation and organization of assigned work areas and proper food handling.
• Maintains a professional appearance at all times.
• Maintain complete knowledge of all food & beverage menu items, including liquor brands, beers, and nonalcoholic selections available.
• Maintains complete knowledge of and comply with all department policies, service procedures and standards.
• Serves alcoholic beverages in an appropriate manner consistent with company standards.
• Adheres to state liquor regulations, particularly prohibiting service to minors, intoxicated guests and drunk driving.
• Attempts to limit problems and liability related to customers\' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons.
• Constantly increases knowledge of food, beverages, and other products and services.
• Performs related tasks and functions as requested by manager.

In addition to performance of the essential functions, this position may be required to perform a combination of additional supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Qualifications

Seniority level

Employment type

Job function

Industries

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