QA and Training Lead
VirtualVocationsMinneapolis, Minnesota, United Statesjob_description.job_card.variable_hours_ago
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A company is looking for a QA & Training Lead (Customer Support).
Key Responsibilities
Define and implement QA frameworks, policies, and best practices for compliance with gambling regulations
Lead and mentor a team of QA and trainers, ensuring effective resource allocation across projects
Provide training on tools and compliance standards while ensuring thorough testing of various systems
Required Qualifications
5+ years of experience in Customer Support / Quality Assurance
2+ years of experience in people management
Strong background in developing QA frameworks and improving communication standards
Hands-on experience with CSAT monitoring and driving improvements in customer satisfaction
Upper-intermediate level of English (written and spoken)
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Qa Lead • Minneapolis, Minnesota, United States
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