Senior Director, Commerce

Senior Director, Commerce

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are seeking an accomplished leader to join our Commerce Leadership Team as Senior Director, Commerce. In this pivotal role, you will be responsible for driving strategic growth across our digital commerce business, elevating client partnerships, and ensuring operational excellence across multiple client teams. Reporting to the VP, Commerce, you will play a critical role in shaping the direction of Flywheel's service offerings, mentoring Directors and Managers, and fostering a high-performing, collaborative culture.

This role requires advanced domain expertise in Digital Commerce, outstanding people leadership skills, and a proven ability to influence and drive results at the executive level. The Senior Director will work closely with executive management, supporting the achievement of ambitious revenue targets while ensuring world-class client service and team development.

What You Will Do :

• Champion Flywheel's vision for Commerce by translating strategic objectives into actionable plans for client teams, ensuring alignment with business goals and market opportunities.
• Build, mentor, and lead a high-performing team of Directors and Managers, providing guidance, coaching, and professional development to support both individual and organizational growth.
• Oversee the delivery of exceptional client service across a portfolio of strategic accounts, strengthening executive client relationships and acting as a trusted advisor to senior client stakeholders.
• Identify and capitalize on opportunities to grow client revenue in partnership with Sales, Marketing, and Product teams, ensuring solutions meet evolving client needs and industry trends.
• Partner with VP, Commerce to set and implement regional strategies for scaling Flywheel's commerce offerings, optimizing operational efficiency, and elevating quality of delivery.
• Serve as a senior representative of Flywheel at industry events, conferences, webinars, and in high-profile client engagements, strengthening Flywheel's position as a market leader.
• Foster a culture of collaboration, knowledge-sharing, and continuous improvement within the Commerce team, promoting innovation and a positive, inclusive work environment.
• Drive process optimization and adoption of best practices, ensuring team effectiveness and supporting work / life balance across a hybrid work environment.
• Collaborate with cross-functional leaders in Custom Analytics, Product, Learning & Development, and other business lines to enhance Flywheel's value proposition and integration across client solutions.
• Contribute to hiring, team structuring, and resource allocation decisions at the leadership level.
• Travel as required to support client, team, and industry needs.

Who You Are :

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture. We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week. Flexible vacation time. Great learning and development opportunities. Benefits that help you live your best life. Parental leave and benefits. Volunteering opportunities. If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that. The hired candidate will be required to complete a background check.

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1 : 1 and there might be further skill assessments in the form of a Take Home Assignment / Case Study Presentation or Pair Programming / Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Flywheel Commerce Network's goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

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IMPORTANT ALERT : Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here .