Consumer Sales Representative

Do you want to work for a well established, top tier Moving and Storage company with no limit on your earning potential? We are currently seeking a Consumer Sales Representative to service our Philadelphia, SE Pennsylvania, Maryland, and Southern Delaware markets.

Job purpose

The Sales Representative is the face of Bayshore / Shoreview in the customer home. The sales representative is responsible for attending sales appointments and building relationships with potential customers, while accurately and efficiently providing the customer with a move quote.

The sales representative is responsible for converting prospective customers into booked customers and ensuring they have a smooth transition over to the Customer Service Representative.

Duties and responsibilities

The Sales Representative is responsible for :

• Attending sales appointments by driving to the prospective customer home and meeting with them to discuss the advantages of moving with Bayshore / Shoreview
• Performing site surveys by walking through the customer home, storage units, etc. to create a detailed inventory of items to be moved, estimated number of boxes to be packed, etc.
• Creating a moving estimate by utilizing the technology provided, showing the customer the estimated total and explaining all services included / offered
• Booking the move by showing the customer the value of moving with Bayshore / Shoreview and getting them to book
• Collecting and submitting all appropriate paperwork to the main office as soon as possible to assist in the customer transition to Customer Service and Operations
• Prospect for new appointments

Qualifications

Education

High school diploma or equivalent

Experience

• Extensive sales experience with minimum of 2 years in customer service, phone sales, sales, etc.
• Previous experience in moving / relocation / transportation / logistics is preferred

Professional Certification

Valid drivers license

Knowledge

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Skills

• Skill in verbal communication speaking to others to convey information effectively
• Skill in written communication communicating effectively in writing, with a basic understanding of grammar and usage, as appropriate for the needs of the audience
• Skill in active listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in time management
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skill in critical thinking
• Skill in service orientation actively looking for ways to help people
• Skill in negotiation

Abilities

• Ability to communicate clearly and effectively, listening and understanding information while being able to communicate information and ideas in speaking so others will understand
• Ability in deductive reasoning the ability to apply general rules to specific problems to produce answers that make sense
• Ability to develop and maintain positive and professional relationships with co-workers
• Ability to work independently as a self-starter or as part of a larger team to accomplish goals
• Ability to actively prioritize requests for support and daily tasks that arise in the workplace

Working conditions

The sales representative will spend a large portion of time driving, visiting residential and / or commercial locations, and generally a varied environment.

Physical requirements

This position requires the ability to walk, stand, sit, climb and descend stairs, and drive a vehicle. Less than 25% of the time will be spent sitting down, with the rest of the time spent driving, walking, or climbing / descending stairs.

Pay Structure

This position pays on a draw and commission pay structure after the initial onboarding and training period (typically 45 days).

Employees will receive a draw on a bi-weekly schedule, with commission payouts once monthly. Earnings are not capped.

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