Job Description
Job Description
Customer Service Representative
As a Customer Service Representative, you will support the efforts of our Account Managers by executing day to day duties for our existing customers.
You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customers freight ensuring on-time delivery.
This role is responsible for providing operations support to the team by communicating all the details of a shipment.
Duties / Responsibilities :
- Assist Account Managers on day to day operations of their accounts
- Enter new load orders into our proprietary web-based software
- Ensure all details of shipments are properly notated in each load
- Communicate daily with shippers and receivers to schedule pick up and delivery appointments
- Maintain and collect proper paperwork for each shipment
- Resolving billing discrepancies with a customer or internal billing team
- Initiate check calls to track and trace drivers on all pickups and deliveries
- Assist with converting drivers to MacroPoint tracking
- Escalate freight-related issues to the appropriate teams
Skills / Abilities :
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced working environment and multitask
- Superb time management and organizational skills
- Extraordinary attention to detail and teamwork skills
- Willingness to be available after hours and weekends if needed
- Professional demeanor
Education and Experience :
- Call center experience preferred
- Freight brokerage experience a bonus
Benefits :
- 40 hours per week
- On-site training and career development
- Paid holidays and paid time off
- Insurance benefits including but not limited to : Health, vision, dental, life, and disability
- 401(k) Plan
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