Front Office Manager - Marriott Beverly Hills
Job Description
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Annual Salary : $70K
Location : Beverly Hills Marriott-BVH
Location Description : 1150 South Beverly Drive, Los Angeles, California 90035. The Beverly Hills Marriott is ready for its Hollywood closeup.
In the Great Room, lighting creates inviting space to connect with free Wi-Fi and handcrafted cocktails. For a more exclusive experience, the Executive Lounge offers select guests a space to dine, work and recharge.
At our restaurant, with bold art and playful patterns, classic American fare gets a California touch.
What we are looking for
- High work ethic, self-initiative, independent judgment.
- May be required to work varying schedules to reflect the business needs of the property.
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Status : Full-time
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