Customer Quality Advocate Senior ManagerVirtualVocations • Shreveport, Louisiana, United States
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Customer Quality Advocate Senior Manager
VirtualVocations • Shreveport, Louisiana, United States
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A company is looking for a Customer Quality Advocate (QAM) Senior Manager.
Key Responsibilities
Analyze and communicate customer results to drive resolutions and improvements
Collaborate with account teams and customers to address quality needs
Monitor and report metrics for continuous quality enhancement initiatives
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or a related technical field
Minimum of 2 years of experience in quality engineering or management
Strong knowledge of telecom equipment and customer baselines
Demonstrated ability to lead teams and adapt processes to business needs
Proficiency in statistical analysis and data interpretation
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Senior Quality Manager • Shreveport, Louisiana, United States
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