Mid-Tier Systems Engineer (Tier 2)

Job Description

Job Description

Position : Mid-Tier Systems Engineer (Tier 2)

Description :

CNR Technologies is seeking a talented Mid-Tier Systems Engineer (Tier 2) to join our dynamic team. In this role, you’ll provide high-level technical support to our clients, handling more complex issues and acting as an escalation point for Tier 1 engineers.

You will resolve a variety of technical issues and deliver support through multiple channels, including onsite visits, remote assistance, and phone support.

Join us in an exciting, collaborative environment where you can advance your IT skills, work alongside a dedicated team, and contribute to our company’s growth.

Responsibilities for Mid-Tier (Tier 2) Engineers :

• Resolving client issues related to domain, email, printing, imaging computers and laptops, account setup, and server management
• Providing support via onsite visits, remote assistance, and phone support
• Traveling to client locations for issue resolution, primarily in Woodstock and surrounding areas, with occasional travel beyond this region
• Completing mid-level projects and tasks from start to finish
• Acting as an escalation point for Tier 1 engineers
• Assisting other engineers as needed and providing guidance
• Learning and implementing new technologies as required
• Documenting processes, multitasking, and effectively managing priorities in a fast-paced environment
• Demonstrating flexibility and the ability to adapt to changing tasks quickly
• Supporting the team and contributing to the company's growth with a hands-on approach

Skills and Requirements for Mid-Tier (Tier 2) Engineers :

• CompTIA certification preferred (A+, Network+, Security+, etc.)
• Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
• Ability to communicate clearly with clients on technical issues, expectations, and results
• 3-5 years of experience with Windows systems and networking, preferably with various technologies and equipment
• Familiarity with Windows Server (2016 and later), including AD, DHCP, DNS, RDS, and more
• Understanding of networking concepts (VLANs, routing tables, VPNs, etc.)
• Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)
• Ability to work additional hours as needed (with potential compensation for after-hours work)
• Strong interpersonal skills and the ability to build rapport with clients
• Experience in customer-facing roles preferred
• Proficiency in Microsoft Office suite and CRM software is a plus
• Self-starter with the ability to work independently and manage projects or tickets with appropriate deadlines

Why CNR Technologies?

We take pride in creating a rewarding work environment. At CNR Technologies, you’ll be part of a supportive and driven team, delivering top-tier IT services to our customers.

• Competitive salary
• Raises and bonus opportunities
• Flexible and generous paid time off
• Company medical reimbursement benefits
• Company-sponsored IT education and certification programs
• Opportunity to work with the latest technologies and continuously expand your knowledge

Compensation will be competitive and commensurate with experience, with opportunities for awards based on contributions to the company.

CNR Technologies is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

NOTE : Please list your salary range preference.

Job Type : Full-time