Client Services Quality Assurance (WFH in USA)
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.
Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Quality Associate implements quality improvement initiatives within the Utilization Review department. This role reports to the Director of Client Services & Analytics and involves : Performing quality assurance reviews and validations on non-clinical tasks.
Your role in our mission
- Perform quality assurance on non-clinical staff
- Analyze review results to identify issues and gaps
- Monitor exceptions, prepare reports for teams and management
- Monitor internal system workflows to ensure prompt resolution of outstanding items
- Escalate high-risk factors for further review
- Assist in process and procedure improvement and standardization
- Develop, implement, measure, evaluate, and report quality outcomes to leadership
- Determine data collection methods and strategies
- Develop, implement, and monitor quality improvement plans, goals, and strategies
- Ensure accurate and timely completion of quality assurance activities, documentation, and reports
What we're looking for
- Bachelor’s degree in relevant field preferred
- Previous experience in quality improvement or related field preferred
- Audit or compliance experience a plus
- Strong understanding of quality improvement methodologies and practices preferred
- Proficiency in Microsoft Office, with advanced skills in Microsoft Excel
- Proficiency in data analysis and report generation
- Excellent organizational, communication, and interpersonal skills
- Ability to work independently with minimal supervision
What should you expect in this role
Remote any city, USA
LI-NA1
The pay range for this position is $37,500.00 - $53,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.
Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.
Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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