D2D Experts Technical Program Manager

Full Job Description

The D2D Experts team is looking for a Lead technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving.

The Technical Program Lead is responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering initiatives and products that provide exceptional business value to users.

The TPM may be responsible for managing several concurrent high visibility projects using suitable frameworks (waterfall, agile, hybrid) and practices in a fast-paced environment that may cross multiple business divisions.

Role

• Project Planning and Management Define project scope and schedule while focusing on regular and timely delivery of value;
• organize and lead appropriate cadence and working meetings that serve project teams and stakeholder needs; track, prepare and distribute progress reports, metrics;

escalate risks and issues in a timely manner, help removes road blocks, and perform delivery planning (i.e. release planning or program increment planning) for assigned projects.

Business Owner Support / Function Is a strong strategic partner to business or technical product owner and collaborates on initiative roadmap and backlog.

For projects which are led by an Executive Sponsor, the TPM will assume the role of Technical Product Owner and may be responsible for the creation and management of requirements and backlog.

Supports the business owner or Program leader in managing client expectations for project / release / program increment deliverables.

Manages internal stakeholder communications, and assists in the implementation of an effective system of governance

Process Management and Improvement Establish and manage a well-defined governance and management process for technical initiatives such as Security vulnerabilities tracking and reporting, Corporate systems upgrades, migrations and training.

Documentation & Presentation

Effectively presents and conveys information, ideas, and perspectives to peers, team members, vendors, clients, and leadership.

Ability to summarize, communicate, and present data to a variety of audiences. Develops and follows documentation requirements.

All About You

• BA or BS or equivalent experience is required; MA or MS is a plus
• Strong understanding of software development life cycle models as well as solid knowledge of both Agile and traditional project management principles and practices;

ability to blend them together in the right proportions to fit a project and business environment

• A proven track record of successfully implementing IT Platform projects using Agile and traditional project management frameworks and practices
• Project Manager managing IT Platform projects, international / global platform project management of various sizes in a high-tech development environment with multi-function teams. PMP preferred
• Prior experience with SCRUM / Agile methodologies with enterprise-level Infrastructure focused projects. CSM or equivalent preferred
• Sufficient level of technical background to provide credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues

Skills Required :

• Strong analytical, planning, and organizational skills with an ability to manage competing demands; Demonstrated strength in problem definition and resolution
• Strong understanding of business needs with the ability to establish / maintain a high level of stakeholder trust and confidence
• Proven ability to lead software development projects and ensure objectives, goals, and commitments are met to deliver the intended business value
• Solid understanding of and demonstrated experience in using project management tools such as Jira, Rally, VersionOne and documentation, and communication management tools such as G Suite, Office Suite, Visio, Slack, Confluence, Zoom / WebEx, or equivalent
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Skilled in managing challenging personalities and diffusing interpersonal conflicts to ensure project teams operate in a healthy, productive environment
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view
• Ability to thrive in a fast-moving environment and work on multiple priorities and / or projects simultaneously without impact to the quality of work
• Ability to build and maintain relationships with internal partners and external vendors

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.

In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside D2D offices until further notice.

The team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to D2D assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, D2D is responsible for information security and must :

• Abide by D2Ds security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or the breach, and
• Complete all periodic mandatory security training in accordance with D2D’s guidelines.

Compensation :

Health Benefits after 90 days

$75,000 - 85,000 a year - Full-time