Team Lead $18/HR

Please text the word 'apply' to the phone number (817) 646-7363 to book an interview! OR you click on the link below : https : / / api.

leadconnectorhq.com / widget / form / yMvR7Z5SqpNaTaQJp6l0

PURPOSE OF THE POSITION

The purpose of this position is to ensure satisfaction of clients through delivery of quality care and care coordination with more immediate starts of care and less disruption with callouts.

SCOPE

The Team Lead reports to the Agency Director and is responsible for ensuring the satisfaction of both the clients and the caregivers.

The incumbent’s responsibilities include a broad range of interaction with caregivers and clients.

QUALIFICATIONS

Must be 18 years of age or older

Must be able to speak, read and write English

Must not have a criminal record which would bar employment

Must be able to tolerate a physical workload including standing or sitting for prolonged periods of time

Must be able to tolerate a variety of housing conditions

Must be able to work at least every other weekend

Must have a valid DL and auto insurance

Must have transportation in good working order

Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes

At least 2 years of experience in caring for individuals with functional disabilities and a current CNA certificate

RESPONSIBILITIES

Field / Office operation Perform the duties of a caregiver as assigned.

Conduct caregiver training in mentor role for employees needing additional or specific client

Assist with delivery of supplies and documentation as needed to field staff.

Conduct supervisory visits to ensure customer satisfaction; notifying Care Manager of any necessary updates in the individual service plan;

or resolve issues as necessary including completing infection control reports etc.

Participate in weekly team

Perform other related duties as

SKILLS AND ABILITIES

Skills

The incumbent must demonstrate the following skills :

ability to provide outstanding customer service

excellent interpersonal skills

effective verbal and listening communications skills

ability to manage time and prioritize work

negotiation skills

ability to adapt to changing work priorities and meet deadlines and schedules

ability to learn an industry specific software (training provided), and operate spreadsheet, wordprocessing, and email programs at a highly proficient level

stress management skills

time management skills

Personal Attributes

The incumbent must demonstrate the following personal attributes :

honesty and trustworthiness

integrity and credibility

respectfulness

possess cultural awareness and sensitivity

professionalism

customer service

WORKING CONDITIONS

Physical Demands

The Team Lead will spend hours in the office and in clients’ homes. The position requires ability to lift 50 pounds, ability to drive a motorized vehicle and to sit / stand for prolonged periods.

Environmental Conditions

The incumbent is in a busy office or in client's home. He or she is faced with constant interruptions and must meet with others on a regular basis.

Mental Demands

The incumbent must deal with a wide variety of people and client / caregiver issues daily.

Work Hours

7 : 00a to 8 : 00p up to 40 hours, Monday through Friday with 2 days off during the week every other week and every other weekend

Occasional evenings be required

On-call duties will be regularly required

Pay Rate : $18 / hour

Benevolent Hearts Home Care offers exciting career opportunities, competitive salary packages, paid time off (PTO), paid holidays, and free ongoing training for professional and personal growth.