Customer Support Specialist - Colorado Springs, CO
S2Technologies is currently sourcing for qualified candidates to join our team. We are currently looking for candidates having training and experience performing as a Customer Support Specialist.
As a Customer Support Specialist, you will provide helpdesk, system, and network operations support in a 247 NOC environment.
This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications.
This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues.
The qualified candidate shall perform the following tasks :
Required Knowledge, Skills, and Abilities
Experience :
- Possess 1-2 years of Helpdesk Support Experience.
- Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
- 247 monitoring and support of hardware and software supporting critical operations of a global network.
- Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.
- Assist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and live chat systems.
- Provide Tier 0 / 1 Helpdesk support for various systems throughout the Mission Command Support Center, and provide Tier 2 support for the Blue Force Tracker family of systems.
- Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit / company with the issue, location, and complete history of the issue being worked.
- Monitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed.
- Ability to work in a fast-paced environment.
- Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine real root of problem. Education :
- N / A
- N / A Certifications :
- N / A
- N / A
Security Clearance :
Secret Clearance Required
Other Position Requirements :
Shift Work 24 / 365 Helpdesk
S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Customer Support Specialist
As a Customer Support Specialist, you will provide helpdesk, system, and network operations support in a 24×7 NOC environment. Customer Support Specialist - Colorado Springs, CO. We are currently looking for candidates having training and experience performing as a Customer Support Specialist....
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Customer Support Specialist
As a Customer Support Specialist, you will provide helpdesk, system, and network operations support in a 24×7 NOC environment. Customer Support Specialist - Colorado Springs, CO. We are currently looking for candidates having training and experience performing as a Customer Support Specialist. Provi...
Customer Support Specialist
Barn Owl is looking for a highly motivated Customer Support Specialist to support our internal Support, Success, and Sales teams. Implement Customer Support strategies in cooperation with Director of Customer Success & Support. Barn Owl’s commitment to exceptional customer support and service sets u...
Remote Customer Support Specialist - Flexible Hours
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus. Ability to listen to and underst...
Customer Support Representative
Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Our Insurance Customer Service role may be a new career for you. There’s a l...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Client Support Specialist
The Client Support Specialist provides a system of accountability and continuous supervision of the adult offender population by monitoring all residential activities. Processes new client intakes into the residential facility by explaining facility rules and conducting inventory of client’s p...