Operations Manager

Job Summary :

Under limited supervision, assists in achieving the sales goal of the business unit through planning, coordinating and managing certain operations of the store.

These operations include : ensuring excellent customer service, meeting and exceeding the store’s annual sales goal, inventory shrinkage and high-quality of work life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water;

you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.

West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities :

• Enjoy coaching, mentoring and growing your team for excellent store operations.
• Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
• Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
• Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

Duties / Responsibilities :

• Utilize Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations
• Responsible as Manager on Duty during assigned shifts
• Ensure the store and staff are representing the highest expression of our brand and the service we provide
• Train store Associates on important information about products, selling techniques, and other sales-related issues
• Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
• Ensures staff is informed and educated on servicing our PRO customers
• Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Maintain professional and technical knowledge of staff and management through company and industry sponsored training
• Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
• Ensure sale is set and displayed properly per Event Directive by the start date
• Ensure completion of all open order for SFS and buy online and pick up at store by EOD
• Ensure payroll is processed correctly and on time
• Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives
• Executes or directs all inventory procedures and activities
• Verify Asset Protection standards are met all the time.
• Protects crew members and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.

Required Skills / Abilities :

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience :

• High school diploma or equivalent.
• At least two years related experience required.

Physical Requirements :

• Must be able to lift up to 50 pounds at times.
• Ability to be mobile on the sales floor for extended periods of time.
30+ days ago