As a Customer Experience and Marketing Associate, you will be instrumental in providing exceptional customer service, managing our Customer Relationship Database (CRM), and supporting a variety of marketing and sales initiatives.
Your role will significantly impact our global presence through tradeshows, congresses, and other key events, while also enhancing our marketing efforts.
This is a hybrid onsite position with an amazing benefit package, including 90% covered and 3 weeks paid vacation time to start.
Here is more about the position. Customer Service & Order Management Deliver exceptional customer service by efficiently processing orders, addressing inquiries, and providing timely and accurate solutions.
Support the planning, coordination, and execution of global tradeshows, scientific congresses, and healthcare provider education events.
Collaborate with the commercial team to develop sales quotes, acquisition contracts, and establish new vendor partnerships.
Engage with leaders and assist with field-based marketing strategies to drive business growth. Trade Show Duties Coordinate logistics for trade show participation, including booth setup, equipment transportation, and staff arrangements.
Manage pre-event and post-event activities, such as invitations, registration, and follow-up communications. Track and report on trade show performance metrics, including lead generation, attendee engagement, and overall effectiveness.
Collaborate with vendors and suppliers to ensure all trade show materials are prepared and delivered on time. Assist in designing and creating visually appealing trade show displays and promotional materials.
CRM Database Management Oversee the management and organization of the company’s CRM software to ensure accurate and up-to-date customer records.
Develop and implement best practices for data entry, maintenance, and retention of electronic records. Marketing Support Assist in developing and executing comprehensive marketing campaigns that effectively communicate the value of our products and technology.
Create and manage marketing collateral, including brochures, presentations, and digital content, to support various marketing initiatives.
Analyze clinical data and customer feedback to develop targeted marketing tools and resources for internal teams and healthcare professionals.
Collaborate with the marketing team to assess campaign performance and adjust strategies based on data-driven insights. Support content creation for digital marketing channels, including social media, email newsletters, and the company website.
Cross-Functional Collaboration Work closely with different departments to support and execute company-wide initiatives and projects.
Facilitate effective communication and coordination between marketing, sales, and customer service teams. Cultural Values Promote and embody the company’s core cultural values and beliefs in all aspects of your work. Powered by JazzHR
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