Product Manager - Remote

Job Description :

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification.

This team member is a critical part of the team driving improved customer experiences and business performance.

Responsibilities :

• Manipulate large data files
• Accurately & quickly pinpoint trends, anomalies and opportunities
• Succinctly summarize results
• Translate insights into actionable plans
• Build simple & complex business impact analyses and forecasts
• Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
• Integrate and matrix results across related activity ( call volumes, offer utilization rates)
• Support strategic planning & customer experience improvements through targeted analyses
• Manage expiring discount financial forecast, model enhancements and data assumptions
• Support base management scrum team, retention plans and service simplification through ad hoc analyses
• Maintain data integrity through core team and cross functional validation
• Run queries / data pulls
• Analyze customer profile data, billing, CLV, propensity etc.
• Meet with key stakeholders to audit, validate and assess customer trends
• Prepare forecasts
• Attend planning and scrum team meetings
• Work with department Director daily

Required Qualifications :

• Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
• years' experience in subscription industry, preferably Telecommunications
• Prefer strong understanding of services billing, pre-billing, service & equipment codes
• Intimate knowledge of key analytics tools & processes
• Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
• Advanced experience with Microsoft Excel
• Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
• Strong communication skills with the ability to connect quickly and credibly in a virtual environment
• Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience

Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.