Salesforce Solution Architect - Education Cloud

Company : Agility Technologies Inc.

Job Summary :

Agility Technologies Inc. ("Agility") is seeking a highly skilled Salesforce Solution Architect with experience in Education Cloud to support a Defense Agency in maintaining and enhancing their Student Information System (SIS).

This role requires deep expertise in Salesforce's Educational Data Architecture (EDA) and experience working within secure cloud environments, particularly within DoD and AWS GovCloud Plus IL4.

Key Responsibilities :

• Provide ongoing production support and sustainment services for the existing SIS platform, ensuring the system operates efficiently and meets the needs of the agency.
• Lead efforts to develop and deploy additional SIS capabilities and business support features within the agency's Salesforce environment over the next two years.
• Manage and optimize Salesforce Orgs, custom objects, Apex triggers, and other Salesforce components. Ensure the system is configured to support the agency's academic and operational needs.
• Provide support and expertise in the integration and administration of DocuSign within the Salesforce environment, ensuring seamless document management processes.
• Oversee release and deployment management processes using Azure DevOps, ensuring smooth and secure deployments of system updates and new features.
• Manage Tiers 2 and 3 support for end-user issues, troubleshooting, and resolving complex problems within the Salesforce and DocuSign environments.
• Ensure compliance with security protocols, particularly within the AWS GovCloud Plus IL4 environment, to protect sensitive academic and operational data.
• Work closely with the agency’s IT and academic teams to understand their requirements and translate them into effective Salesforce solutions.

Provide guidance and best practices for utilizing Salesforce's CRM / ERP capabilities.

Develop and maintain comprehensive documentation of system architecture, configurations, and procedures. Provide training to end users and support staff as needed.

Qualifications :

Education : Bachelor’s degree in Computer Science, Information Technology, or a related field. Salesforce Architect certifications are strongly preferred.

Experience :

• Minimum of 5 years of experience as a Salesforce Solution Architect, with a focus on Education Cloud and the Educational Data Architecture (EDA).
• Experience working within secure cloud environments, such as within DoD, AWS GovCloud or similar IL4 / IL5 environments.
• Proven track record of supporting and enhancing Salesforce-based SIS platforms.

Technical Skills :

• Proficiency in Salesforce administration, including managing custom objects, Apex triggers, Visualforce pages, and Lightning components.
• Experience with DocuSign integration within Salesforce.
• Familiarity with Azure DevOps for release and deployment management.
• Strong understanding of security protocols and compliance requirements in cloud environments.
• Knowledge of Microsoft 365, Power Platform, and Blackboard Learn is a plus.

Soft Skills :

• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?

At Agility Technologies, we are dedicated to delivering innovative solutions that empower our clients to achieve their mission.

As a Salesforce Solution Architect, you will play a critical role in supporting the educational mission of a key Defense Agency, ensuring that their SIS platform remains robust, secure, and capable of supporting the needs of students and staff.

EEO Policy : Agility Technologies is an Equal Employment Opportunity employer. It is the policy of Agility Technologies to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Pay Transparency Policy : In accordance with Presidential Executive Order 13665, Agility Technologies will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This is a remote position.