Front Drive Shift Lead - Residences at The Little Nell

Company Description

Job Description

Summary

The Front Drive Shift Lead oversees operations of the Bellmen, Doormen, Valets and Drivers as designated. Act as interface between guests and hotel.

Responsible for parking and transportation environment.

Job Posting Deadline

Applications for this position will be accepted until June 30th, 2024.

Essential Job Functions

• Ensure that all Hotel guests’ needs are identified and resolved as required.
• Ensure that guest assistance from airport / drive through to rooms is of quality service levels.
• Hire and train employees
• Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure first class experience for the guest.
• Manage and maintain working environment and administration for staff.
• Handle guest complaints / problems ensuring a timely result to the satisfaction of all parties.
• Perform as Manager on Duty as required.
• Maintain to a high and safe standard the garage environment and the hotel limos.
• Assist in hotel budget preparation.
• Ensure timely and accurate payroll administration.
• Departmental scheduling to meet business needs.
• Staff reviewing, development and motivation.
• Distribute parking permits and control of parking environment.
• Ensure all departments in the group are run in accordance with laid down procedures and policies.
• Review guest arrivals / departures and identify specific requirements as required.
• Manage garage revenue and reconcile as required.
• Provide group and individual management review and discipline.
• Ski with Hotel guest as required.
• Make Guest Services Manager aware of guest’s comments and complaints.
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
• Report to shift on time.
• Comply with all policies and procedures for the Rooms Division, The Little Nell, and Aspen One
• Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Qualifications

• Must be able to handle a number of intense issues at the same time
• Degree in hotel management or general field. However, strong people skills with management experience could be substituted for higher education
• Good interpersonal skills
• Valid Colorado driver’s license
• Ability to manage and motivate staff
• Previous management / supervisory skills
• Dynamic with high follow-through levels
• Computer literate

Additional Information

Supervision Given and Received

Given : Exercises direct supervision over Guest Services. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Received : Works under direct supervision of Guest Services Manager. Tasks are assigned according to specific procedures, and work is checked frequently.

Instruction, advice and assistance are readily available.

Work Environment and Physical Demand s

• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel / equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits :

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.

Read more about our policies as it relates to employee safety