Technical Support Engineer APM Java

VirtualVocations
Austin, Texas, United States
Full-time
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A company is looking for a Technical Support Engineer specializing in APM & Java in remote PST / MST time zones.Key Responsibilities : Support customers with complex installation, configuration, and data exploration requestsAdvocate for customers by providing feedback on feature requests and bugs to improve the customer experienceContribute to internal and customer-facing documentation and Knowledge Centered SupportRequired Qualifications : 1-2 years of experience in a technical support role with Back-End programming languages, specifically Java, Open Telemetry, and Distributed TracingExperience in troubleshooting programming languages and network essentialsFamiliarity with AWS and containerization technologies such as Docker and KubernetesExperience building, maintaining, and testing applications in an enterprise environmentAbility to demonstrate well-developed troubleshooting skills and empathy towards customers

3 days ago
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