GENERAL MANAGER - CAPACITY

C.H. Robinson is currently hiring a General Manager for our Capacity team within North America Surface Transportation (NAST).

In this role, you will lead a dynamic team of both people leaders and individual contributors in a NAST office, overseeing carrier portfolios within the Great Lakes region.

You will impact strategic growth by managing and planning to achieve key business and financial objectives, all while aligning with the enterprises vision and goals.

You will be pivotal in generating demand through capacity supply and carrier relationships, fostering collaboration with other functional leaders, and leading talent development to ensure the business unit and enterprise thrive.

If youre a leader in transportation with a passion for carriers, we invite you to apply today and contribute to C.H. Robinsons ongoing commitment to customer and operational excellence.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions.

Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities : Prioritize customer and carrier needs, ensuring decisions and actions are customer-focused

Utilize deep knowledge of C.H. Robinsons products and services to identify growth opportunities, optimize solutions, and stay ahead of industry trends

Align the team with enterprise strategic goals, regularly communicate key metrics, and motivate employees to achieve business results

Identify gaps, leverages resources and technology to enhance efficiency, productivity, and financial outcomes

Execute strategies to strengthen and grow carrier and customer relationships

Drive performance and growth of team leaders and reports through coaching, feedback, and mentoring

Review engagement data, implement plans to foster a positive culture, and support retention

Create a safe, inclusive environment by reducing barriers and supporting equity-driven policies

Embraces change and visibly leads change management initiatives, including active involvement in communication, implementation, and reinforcement

Partner with internal resources to maximize cash flow, including the claims, billing, and payment processes while serving as a point of escalation and decision maker

Plan, strategize, and deploy resources to drive business opportunities and manage daily service delivery

Build, manage, and leverage internal relationships across all layers of the organization to ensure collaboration, consistency, quality, issue resolution, process and / or service improvements d to maximize efficiencies and results

Required Qualifications : Bachelors degree from an accredited college or university

Minimum 7 years logistics industry experience

Minimum 3 years of people management experience

Ability to travel up to 30% (domestically)

Proven experience utilizing analytical tools to understand and manage business

Preferred Qualifications : Strong knowledge of C.H. Robinsons carrier and / or commercial-facing business

Broad market and industry knowledge, and vertical expertise (if applicable)

Experience leading other leaders

Demonstrated success generating revenue or business growth and able to drive results through others

Financial management experience and ability to understand and communicate financial metrics

Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences

Demonstrated collaboration, influence, relationship building, and negotiation skills

Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally

Strong organizational and problem resolution skills

Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Here at C.H. Robinson, were building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.

We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.

With $22 billion in freight under management and 19 million shipments annually, we are one of the worlds largest logistics platforms and rank in the FORTUNE 200.

Weve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the worlds economy.

With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.

H. Robinson one of the Worlds Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes Best Employers for Diversity and one of Americas Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.

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