IT - Service - OneSource Service Support Specialist

Responsibilities

To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely fashion

Oversee all stock items in and near the labs including but not limited to : glassware, lab coats, PPE, consumables.

In charge of managing the building’s lab coat requirements including assessing inventory levels, supplying name tags, and working with GLS line manager to escalate any issues or changes with the vendor.

Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and / or escalate as necessary.

To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and / or repair.

To help coordinate the working environment with lab staff and PerkinElmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.

The Lab Support Coordination team will be required to provide off-hours on-call support for responding to equipment alarms and alerts.

This typically does not necessitate a site visit, but the on-call designee will communicate with the appropriate parties to remedy the situation.

To provide a general induction / orientation for new members of staff and visitors.

To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.

To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors.

To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.

To coordinate the provision of lab services (e.g., gases / LN2 / dry ice / deep cleans) by liaison with lab support services staff.

This includes helping lab gas management team to move heavy dewars / cylinders to the designated locations.

To work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving.

To Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e Customer lines, Technical Laboratory Services and management).

To provide timely communication to lab users on impact of any site service work.

This role will work closely with other teams to seamlessly deliver lab support services.

Will be required to cross-train and back-up other lab support areas.

Basic Qualifications :

Associates degree and 0-2 years of experience within a lab environment

Ability to improve processes and drive continuous improvement.

Strong verbal communication skills.

General knowledge of Health and Safety relative to the workplace.

Aptitude for technical and practical matters.

Experience of working in a compliance driven environment.

Able to complete relevant paperwork according to principles of Good Documentation Practice.

Preferred Qualifications :

Bachelors degree in a scientific field with relevant industry experience.

Working understanding of GLP / GxP (desirable).

Knowledge of 5S principles (desirable).

Knowledge of chemicals and safe handling (desirable).

A valid US drivers license.

Physical Demands :

Must be able to remain in a stationary position more than 25% of the time.

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.

Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument / equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Work with biohazards such as blood borne pathogens.

Working Environment :

Must be able to work in a laboratory, controlled environments requiring personal protective equipment.

Job pace may be fast and job completion demands may be high.

Employee maybe required to manage hazardous wastes in compliance with company procedures & State / Federal / Local hazardous waste regulations.

Duties may include : Identifying, handling, generating, accumulating, storing, labeling.

Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.

Understand ergonomic relationship between people, equipment and working environment.

Comments for Suppliers : Onsite Position in Bothell, WA

Monday-Friday 8-5PM

Customer facing role, nice to have customer service background over lab experience.

Would like to convert contingent on performance and budget.

Shortlisting 8 / 4