Sportsbook Manager-Grand Sierra Resort
William Hill Sportsbook has an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.
What You Will Do :
Effectively manage the day-to-day activities and business levels of the sports book : hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
Manage all aspects of our sports betting equipment
Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
Generate opportunities to maximize handle, profitability, and promotion of the Brand
Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
Ensure betting control guidelines are adhered to within the sports book.
Foster an environment focused on customer service and compliance.
Develop skills and knowledge of the sports book team
Plan and execute an effective staffing model, keeping in line with an approved budget
Direct and motivate the relevant stakeholders during planning, execution, and opening
Establish and maintain effective and professional working relationships with internal and external contacts
Promote a positive image for the company within the industry and community
Additional duties as assigned
What You Will Need...
2+ years of management experience in a retail environment, preferably in a sports book
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Good interpersonal communication skills
Ability to manage relationships
Strong problem-solving skills
Ability to manage a diverse range of activities and effectively prioritize responsibilities
Successfully pass all onboarding requirements necessary for this job (drug screen, background,
Essential Functions / Exposures :
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
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