Network Administrator

Job Description

Job Description

Description : Position Overview

Position Overview

The Network Administrator is primarily a Tier 2 support role with some expanded opportunities and responsibilities. The position is responsible for helpdesk calls / emails / texts and assists in other areas within the IT Department.

Essential Duties and Responsibilities

• Collaborate in the troubleshooting and resolution of client system issues and network outages.
• Provide support in a timely and accurate manner through in-person, phone, or email interactions, ensuring effective end-user support as needed.
• Install, configure, test, maintain, monitor, and troubleshoot a range of network hardware, peripheral devices, printing / scanning devices, presentation equipment, and software to meet required service levels.

Continuously develop skills and knowledge in these areas.

• Set up and maintain Voice over Internet Protocol (VoIP) switches, phones, and related applications.
• Document desktop infrastructure, specialized applications, and equipment setups.
• Support server maintenance including troubleshooting, applying patches, deploying updates, and resolving related issues.
• Oversee backup operations according to schedule and perform tests and restorations to ensure system and data integrity.
• Contribute to the documentation of systems, modifications, and related issues.
• Educate and support end-users, and coordinate hardware repair services for printers, phones, and other devices.
• Manage user accounts including creation, deletion, and overall user account administration.
• Maintain comprehensive records for each incident and adhere to the incident response plan.
• Execute additional duties as required.

Requirements :

Required / Preferred Education & Experience

• High school diploma or equivalent required.
• Possess or be in the process of obtaining relevant certifications such as CompTIA A+ (220-601 & 220-602), with an associate degree in a related field or active enrollment in such a program preferred.

Equivalent combinations of education, training, and experience are also acceptable.

• Desirable certifications include Network+ and Microsoft Certified Solutions Associate (MCSA).
• Availability for after-hours work as needed for projects and business demands.
• Excellent analytical and problem-solving skills with the ability to meet reasonable deadlines.
• Ability to manage multiple priorities and projects simultaneously.
• Strong oral, written, and interpersonal communication skills.
• A robust service-oriented mindset towards all internal and external customers.

Working Environment and Physical Demands

Work is performed in a standard office environment with frequent local travel. Requires the ability to lift files, open filing cabinets and bend or stand as necessary;

may regularly require the ability to lift up to 35 lbs. and occasionally lift 80+ lbs. with assistance.

Eligible for company benefits including :

• Health, dental, and vision coverage, effective the 1st of the month following the date of hire
• Company paid life insurance and long-term disability
• Employee paid voluntary benefits such as voluntary life, short-term disability, critical illness, accident, and Legal
• Participation in the company 401(k) plan with eligibility for the company match after 6 months of service
• Paid time off (PTO)
• Company paid holidays

Legal Statements

Offen Petroleum is an at-will, equal opportunity employer.