Senior User Experience (UX) Designer Job at Farmers Group Inc. in Houston

Senior User Experience (UX) Designer We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com / careers / corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary Farmers is hiring a Senior User Experience (UX) Designer to join the Farmers Customer Experience Team, a multidisciplinary group that combines the power of human-centered and data-driven approaches to create end-to-end omni-channel experiences that enhance customer satisfaction, streamline operations, and deliver business impact.

This role drives strategic design by deeply understanding current user experiences, identifying opportunities, and envisioning future-state solutions. It leads the creation of effective user experiences through advanced UX principles and strategic thinking while independently delivering design solutions, collaborating with stakeholders, and contributing to evolving design systems.

The ideal candidate would have already achieved a senior level of UX and digital product design proficiency (including the associated tools, collaboration skills, and understanding of technology) and is now looking to grow by applying that experience strategically within the broader context of Customer Experience and Service Design.

Job Functions Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.

Contributes to user research efforts (interviews, surveys, usability testing, A / B tests, and competitive evaluations) to uncover behaviors, motivations, and pain points. Collaborates with Journey Owners and research teams to define target audiences and goals.

Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.

Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.

Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.

Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality. Develops clear documentation and specifications to enable seamless implementation and guide development processes. Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.

Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions. Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.

Keeps stakeholders informed on goals, expectations, and timelines throughout the design process. Leads meetings effectively and presents with polish, using storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.

Experience Requirements Minimum three years of experience required in user experience (UX) design, product design, or related field.

Education Requirements High School Diploma or equivalent required.

Additional Qualifications In-depth knowledge of UX, product design, interaction design, and design systems including usability and user-centered design principles. Knowledge of product management and agile design methodologies is preferred.

Basic knowledge of core customer experience and service design methods such as customer journey mapping and service blueprinting.

Exhibits strong change agility and thrives in fast-paced, high-performance environments. Embraces ambiguity and shifting priorities with a proactive mindset.

Strong verbal communication, listening, facilitation skills. Able to articulate point of view based on facts, observations, and practical experience. Able to speak up if overlooked. Demonstrated written communication skills.

Effective interpersonal and collaboration skills. Competent conflict resolution skills.

Demonstrated time management and priority setting skills. Able to meet strict deadlines. Demonstrated project and product management skills.

Advanced proficiency with design tools such as Figma and visualization collaboration platforms such as Mural or Miro. Proficient with Microsoft Office suite and familiar with development planning software such as Rally or JIRA.

Possesses strong technical aptitude and knowledge of basic front-end development concepts. Able to learn and adapt quickly to new technologies.

Strong storytelling and effective presentation skills.

Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and / or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location.

CA : $106,560 - $169,950; CO : $99,920 - $146,520; HI / IL / MN / VT : $99,920 - $156,750; MA : $99,920 - $156,750

MD : $99,920 - $156,750; NY / DC / NJ : $99,920 - $169,950; Albany County : $106,560 - $146,520; WA : $99,920 - $178,125

Bonus Opportunity (based on Company and Individual Performance)

401(k)

Medical

Vision

Health Savings and Flexible Spending Accounts

Anticipated application deadline : At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer / employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Spokane, WA only : Residents who prefer not to provide their address click here to submit your resume via email : careers@farmers.com

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