Automotive Service Advisor / Writer | Top Pay - Weekends Off | Blendon Woods

Job Description

$60-85K (Year 1) based on Experience : Christian Brothers Automotive -

Blendon Woods, Columbus Ohio

Gahanna, Westerville, New Albany area

Full-time

Christian Brothers Automotive : 5880 Old Hamilton Rd, Columbus, OH 43230

Ranked the #1 Automotive Service Franchise in America for 2020, 21,22 and 2023

by J.D. Power.

We are growing fast, seeking someone who can thrive in the opportunity to

build 30-40 tickets a week, love and serve their customers with high-integrity and

honesty and wants to be great at their job and be paid as such.

Weekends Off! So you can be with your family!

2-weeks paid vacation earned annually, 6 paid holidays

Retirement with employer contribution

Family-friendly, neighborhood shop where employees are highly valued

and treated with respect, kindness, and appreciated

Free lunch Thursday, and up to 60 meals per year free

Pastoral / Clergy visit weekly to check for those with a need

Health Insurance, Vision, Dental, with employer contribution

Fast growing High rated shop, because of our people truly care :

Google 5.0 Stars

Are you a $1-Million writer, who wants to write $1.6-1.8M and make

$100,000.00+

Were you the best of the best in another profession, and are looking for the

right opportunity to learn Automotive : Waiter / Waitress, Barista, Bartender,

Retail Sales and other quick thinkers, with customer service skills?

Then we might be the right place for you!

Core Competencies We are looking for :

A great communicator, and more importantly a great explainer of how

vehicles work, and when they don't - How we can help.

Always honest, always putting the customer before the car.

Desires to become more professionally (Manager, Shop Owner, Operator,

etc) and still has dreams.

Strong clicking, typing, estimating, texting, emailing skills.

Strong reader of body language, emotional intelligence, and

buying / objecting signals.

Christian Brothers Automotive Corporation (CBAC) is the nation’s number one, full

service, premium level automotive repair franchisor based in Houston, Texas.

Christian Brothers, known for its motto, "Love your neighbor as yourself",

operates over 290 franchise locations across 30-plus states. All of our established

locations are closed every Saturday and Sunday, so store teams can enjoy the

weekends with their families.

Christian Brothers Automotive was built on the basic principle that honesty and

integrity should be the driving force behind the business. Our facilities are owned

and operated by our valued franchisees, and are equipped with technology

normally only found in newer dealership service centers. With this combination,

team members can enjoy a clean, upbeat work environment with access to the

tools needed to get the job done right the first time. Our Home Office serves the

primary purpose of supporting our Franchisees and their employees through

Marketing, Operations, Accounting, Recruiting, and so many other areas. With this

support, the entrepreneurial spirit of our franchisees, and the exemplary work of

store employees, we know that we will get to experience continued growth. If

you'd like to be a part of this growth, consider applying!

Mission Statement : At Christian Brothers Automotive, we seek to glorify God by

providing excellent and ethical automotive repair service for our customers.

Position Summary :

As an Automotive Service Advisor with Christian Brothers Automotive, you are the

person that our customers look to when they need help with their vehicle. You are

the person that our customers see every time they make an investment into their

vehicle, because of these reasons you play a large role in building relationships

with our customers.

Service Advisors have the responsibility of taking our customer through the entire

repair process, keeping them informed of the status of their vehicle and ensuring

their satisfaction before they leave our facility.

Essential Duties and Responsibilities :

Greet every customer that enters our facility with hospitality and respect.

Present the best solution to properly repair our customer’s vehicle in a way

that is easy for them to understand.

Manage the store’s workflow in an effective and efficient manner.

Consistently and effectively sell our services without jeopardizing honesty

and integrity.

Maintain a positive attitude and team atmosphere at all times.

Communicate on the phone in a clear, professional manner

Build long-term relationships between the store, yourself and the customer.

Directs, coordinates, and participates in performing customer service

activities

Shuttle customers as needed.

Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need

to represent Christian Brothers Automotive brand standards by delivering the

highest quality customer experience. All applicants should highly value honesty

and integrity.

Qualifications

Certificates, Licenses, Registrations :

Current driver’s licenses.

Driving record acceptable to our current insurance carrier.

Preferred Skills and Experience :

Proficiency in Windows based computer software and automotive store

applications.

Experience in automotive customer service and service sales

Supervisory or management experience

High school diploma or GED

Associates degree or undergraduate degree

Physical requirements :

The physical demands described here are representative of those that must be

met by a Service Advisor to successfully perform the essential functions of this job.

This list includes some physical requirements while performing the duties of this

job :

Being on your feet for the majority of the workday (standing, walking, etc)

Occasionally lifting and carrying objects over 50 lbs.

Keeping a brisk work pace in a high-volume environment

Use keyboard and mouse efficiently throughout the day.

Using a standard handset phone several times daily

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Christian Brothers Automotive is an Equal Opportunity Employer. Christian

Brothers Automotive locations practice "At-will" employment practices.

Job Type : Full-time

Pay : $60,000.00 - $80,000.00 per year

Benefits : Dental insurance

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Schedule : Monday to Friday

Monday to Friday

Qualifications

Qualifications :

• Tekmetric POS experience a plus, great system will train if needed
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write / Advisor / Sales role

Physical Requirements :

• Being dependable and reliable for a position that is scheduled for Monday Friday, 7am 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first.

All 285+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.

Christian Brothers Automotive locations practice "At-will" employment practices.