Call Center Representative
Job Description
Represents and provides information about the EA schools to prospective students via the telephone.
Essential Duties and Responsibilities :
- Transfers phone calls to appropriate campus
- Provides information about campuses
- Provides a professional company image through phone interaction
- Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
- Organizes workflow to meet departmental goals
- Meets all quality standards
- Regular and reliable attendance
Requirements
Skills / Competencies / Qualifications :
- High School Diploma or GED
- Basic PC skills with capability to learn customer service applications
- Persuasive communication skills
- Typing 20-25 wpm
- Previous call center / customer service experience preferred
- Record of achievement illustrating strong goal orientation
- Display of highest levels of integrity and intelligence
- Ability to multi-task and to succeed within strict deadlines
- Strong detail orientation and capability to be highly organized
- Proven ability to interact effectively with prospective students
ETP Specialist - Call Center Representative
Key Responsibilities:Identify caller needs, answer questions, and resolve issuesCompile call center statistics and reportsMaintain call center processes, procedures, and client informationRequired Qualifications:2+ years of customer service experienceBachelor's DegreeCall center experienceBachelor's...
Call Center Customer Service Representative- Hybrid
Customer Service Representative. Typically requires a minimum of 0 - 1 year of related experience. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics describ...
Remote Call Center Representative
A company is looking for a Remote Call Center Representative. Key Responsibilities:Manage incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topicsExplain Medicare Part D and/or Part C Medicare Advantage Programs and answer related questionsNavigate plan benef...
Call Center Representative
As a Call Center Representative, you will be the first point of contact for customers seeking assistance or information. Previous experience in a customer service or call center role is advantageous. Proficiency in basic computer skills and familiarity with call center software and systems. Handling...
Bilingual Inbound Call Center Representative
A company is looking for a Bilingual Inbound Call Center Representative. ...
Remote Call Center Representative
Answer calls and respond to emails. Route calls to the appropriate resource. Respond to incoming calls from students and parents regarding financial aid options, application procedures, eligibility criteria, deadlines, and other related inquiries. ...
Remote Call Center Representative
Previous call center / customer service experience preferred. Transfers phone calls to appropriate campus. ...
Call Center Representative
Handle inbound and outbound customer calls with professionalism and courtesy. Meet and exceed individual and team targets for call volume and quality. ...
Call Center Representative
Previous call center / customer service experience preferred. Transfers phone calls to appropriate campus. ...
Call Center Representative - Remote
About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conv...