Supervisor - Full Time (Winner's Circle Indianapolis)

JOB SUMMARY :

Include the following and other duties that may be assigned. Responsible for assisting Asst OTB General Manager in the day to day operations of the Sportsbook, be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures.

DIRECTLY SUPERVISES : Race Sportsbook Ticker Writer / Mutuel Teller

KEY JOB FUNCTIONS :

• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Supervises all wagering policies of the Race & Sportsbooks
• Ensure all AML & Title 31 procedures are followed and tracked accurately
• Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
• Coaches, guides and instructs personnel in the proper performance of duties.
• Administers evaluations, performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel.
• Assists with personnel development including hiring, training and disciplinary actions
• Ensures betting limit guidelines are followed
• Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
• Monitors competitors’ practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities.
• Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
• Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs
• Create a fun, positive work environment for all employees of Caesars Entertainment.
• Sports enthusiast
• Excellent interpersonal and communication skills with guests and employees.
• Excellent verbal and written skills in English.
• Ability to analyze financial statements.
• Ability to explain wagering to new guests
• Ability execute departmental budget.
• Excellent organizational skills.
• Other duties as assigned.

EDUCATIONS and / or EXPERIENCE :

College Degree with Financial or Business background preferred. 2 years supervisor experience required.

SOCIAL SKILLS AND EXPERIENCE :

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY :

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES :

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS :

Must be able to sit, stand or walk for long periods of time (minimum 4-6 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing second-hand smoke, dust, loud noises and bright lights.

WORK ENVIRONMENT :

Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts. Must be able to work independently.

Must be able to work varied shifts, weekends, and holidays as needed. Must be able to responds to visual and aural cues.

CERTIFICATIONS, LICENSES AND REGISTRATIONS :

Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission.

ACCESS TO CONFIDENTIAL / PROPRIETARY INFORMATION :

Access to direct reports employee files and CMS

ACCESS TO GAMING FLOOR :

Requires access the the gaming floor.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.

emergencies, changes in personnel, workload, rush jobs or technical developments).