Management Analyst

Summary Statement

Have you got what it takes to succeed The following information should be read carefully by all candidates.

The Office of the Child Advocate (OCA) is an agency within the Judicial Branch, charged with safeguarding the welfare of Delaware’s children.

It accomplishes this mission through advocacy, education, collaboration, and evaluation with a vision of safe and resilient children with supportive families.

OCA’s Legal Services Division represents approximately 600 children that are experiencing foster care through appointment of Child Attorneys and Court Appointed Special Advocates with support from Program Coordinators.

OCA’s Office of the Investigation Coordinator (IC) monitors over 1,500 serious child abuse and juvenile trafficking cases and leads the multidisciplinary team case reviews.

OCA’s Policy and Training Division provides intensive reviews of serious child abuse cases, manages youth advancement programs, coordinates child welfare trainings, generates child welfare data and staffs the Child Protection Accountability Commission (CPAC).

Administrative support is provided to all divisions through leadership, managers, and support staff.

Within OCA’s Policy and Training Division the Data Unit plays a crucial role in advocating for the permanency and justice of children by managing and optimizing child welfare data systems for OCA, the Family Court, and the Child Protection Accountability Commission (CPAC).

The Unit furthers OCA’s goals by ensuring accountability through the administration and management of data, thereby enabling informed decision-making that improves outcomes for children and their families.

The data unit accomplishes OCA goals by :

• Inputting and maintaining data in OCA’s data management system (Apricot);
• Designing and managing the Apricot data management system on behalf of OCA and the Family Court;
• Monitoring OCA and the Family Court’s data processes to ensure data quality and integrity;
• Preparing and interpreting routine and ad-hoc reports, queries and bulletins for OCA’s three divisions;
• Staffing the CPAC Data Utilization Committee;
• Maintaining the Child Welfare Dashboard on behalf of CPAC;
• Providing support to the Family Court in administering the Apricot data management system, including building reports and dashboards for Court staff, and the Court Improvement Program Steering Committee and its workgroups, collaborating with the data team and meeting quarterly with the Court Improvement Program (CIP) Coordinator;
• Facilitating an efficient data sharing model with the Division of Family Services for children in DSCYF custody and collaborating with system partners to collect data and identify trends and gaps in services.

Preferred Qualification

Applicants that do not possess these preferred qualifications will still be eligible for the position if they are certified and possess the required knowledge, skills, and abilities listed in the Essential Functions section.

• Experience working with Delaware’s child welfare system.
• Experience in using cloud-based database management systems (ex. Apricot, Salesforce, FOCUS, etc.), which includes database design, testing, and implementation.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.

Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Working with the OCA’s Data Unit to analyze and interpret collected data on child victims and to identify and communicate findings and trends to OCA and Family Court.
• Providing support to OCA and Family Court administrative staff with data entry and maintenance of the OCA mailboxes.
• Monitoring OCA data processes to ensure accuracy of data collection and entry by OCA and Family Court staff.
• Developing and maintaining the Apricot data management system for OCA and Family Court and providing database quality assurance.
• Preparing and interpreting routine and ad-hoc reports, queries, statistics, and analysis for data collected by OCA and Family Court.
• Presenting data and analysis in a clear and concise manner to allow for informed data driven decisions.
• Participating on the CPAC Data Utilization Committee and other committees, task forces and workgroups that impact data management services.
• Training OCA, Family Court and stakeholder staff and providing technical guidance on constructing database queries and generating reports.

Job Requirements

Applicants must have education, training, and / or experience demonstrating competence in each of the following areas :

• Possession of a Bachelor’s degree or higher, which includes coursework in conducting studies, descriptive statistics and inferential statistics.
• Experience in programming in Excel.
• Experience in effectively analyzing large volumes of data.
• Ability to prepare reports and maintain accurate records.
• Experience in data collection which includes collecting, compiling, and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
• Experience in data quality assurance processes to maintain the accuracy of data and to identify and immediately correct errors.
• Ability to communicate effectively both orally and in writing.

Additional Posting Information

This position will be located at 900 N. King Street, Suite 350, Wilmington, DE 19801.

Conditions of Hire

• A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required as a condition of hire.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.

It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.

For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.

Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458.

TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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