Excise Tax Examiner 4 - UCP Holder Services Specialist

Holder Services Specialist (ETE 4)

The Department of Revenue (DOR) is looking for a Holder Services Specialist (ETE 4) position within the Unclaimed Property unit, which is part of the Taxpayer Account Administration (TAA) division in Tumwater, WA. If you are looking for an opportunity to contribute to an excellent team of enthusiastic, respectful, and committed professionals who strive to provide exceptional customer service, then this opportunity is for you! Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs, including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams : we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all :

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

Telework : The duty station is in Tumwater, Washington, and the successful candidate will need to travel to the office a minimum of one day a week for critical job duties. Details of teleworking considerations will be addressed during the interview process.

Reporting to the UCP Holder Services and Audit Manager in the UCP unit, the Unclaimed Property Holder Services Specialist shares expert-level knowledge of RCW 63.30, resolves staff concerns regarding unclaimed property, and addresses customer complaints. Additionally, this position will train staff, update working procedures manuals, and facilitate the Safe Deposit Box program. Facilitation of the Safe Deposit Box program will require several consecutive days in the office during the annual inventory and destruction process. In addition to the responsibilities mentioned above, you can also expect :