This is a fulltime position that requires a qualified candidate to be onsite in NYC or Greenwich, CT 3 days per week
Responsibilities
- Analyze and diagnose the root causes of production issues using SQL, coordinating with support, and engineering teams to implement solutions.
- Act as the main point of contact across departments, clients, and external partners to address and resolve data discrepancies.
- Partner with Product Managers to spearhead data projects that enhance existing features or develop new workflows.
- Create tools for exception management and develop metrics and dashboards to monitor data quality and prioritize issue resolution.
- Gain a thorough understanding of our data flows and their business impacts.
- Engage in reverse engineering and debugging to address project challenges.
- Oversee project deliveries and address technical operational issues.
- Design, develop, and maintain advanced SQL scripts and reporting tools.
- Utilize ETL processes to manage data transfers across systems.
Qualifications
- 5-10 years of experience in data / application support or technical support, ideally within an enterprise SaaS environment
- 5+ years of experience in software application management and development
- 3+ years in a leadership role within a technical support team
- Demonstrated ability to perform detailed root cause analysis and work closely with engineers to resolve complex issues
- Strong analytical skills, excellent communication abilities, and proficient relationship management
- Bachelor’s degree in computer science, business analytics, finance, or a related field
- Expertise in navigating and understanding complex technical environments, including explaining these to non-technical stakeholders
- Proven ability to manage client relationships, drive results, and exhibit strong leadership qualities
- Advanced proficiency in SQL and familiarity with database management concepts
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