Job Description
Job Description
Graff Kia of Chesterton – Burns Harbor, IN
About Us
Graff Automotive Group has been serving communities since 1914 with a philosophy rooted in integrity, transparency, and treating employees and guests like family. At Graff Kia of Chesterton, located on our multi-brand campus in Northwest Indiana, we are committed to delivering the “Graff Difference” – providing outstanding customer experiences before, during, and long after the sale.
We are seeking a Sales / Desk Manager to lead our sales team, drive volume and profitability, and ensure an exceptional guest experience.
Position Summary
The Sales / Desk Manager will oversee daily sales operations, guide and develop the sales staff, and work closely with the General Manager and F&I to ensure effective deal structuring and compliance. This leader will be hands-on at the desk, setting the pace for the showroom, maximizing opportunities, and fostering a culture of accountability, teamwork, and customer-first service.
Key Responsibilities
- Leadership & Coaching
- Recruit, train, mentor, and motivate the sales team to achieve monthly and annual sales goals.
- Lead daily sales meetings, role-play sessions, and one-on-one coaching.
- Ensure adherence to Graff Automotive’s 10-step sales process.
- Deal Management
- Desk all deals ensuring profitability, lender compliance, and customer satisfaction.
- Monitor finance product penetration rates and collaborate with F&I to maximize performance.
- Review trade appraisals, inventory availability, and pricing strategies to maintain competitiveness.
- Operational Excellence
- Monitor and enforce CRM usage and follow-up processes.
- Track and review daily DOC reports, aged inventory reports, and lead activity.
- Maintain strict inventory turn guidelines (targeting 30-day used vehicle turns and 60-day new vehicle turns).
- Audit deal jackets, compliance forms, and adherence to manufacturer programs.
- Customer Experience
- Support the sales team in handling escalated guest interactions.
- Ensure a transparent, hassle-free buying process that reflects the “Graff Difference.”
- Track and respond to customer satisfaction metrics to achieve top regional CSI scores.
- Collaboration & Culture
- Work closely with the General Manager, Service and Parts leadership to ensure seamless internal communication.
- Participate in weekly management meetings, contributing ideas for growth and process improvement.
- Lead by example with professionalism, positivity, and community involvement.
Qualifications
Dealership sales management or desking experience.Strong knowledge of automotive finance, desking, and deal structuring.Experience with CRM and DMS systems (VinSolutions preferred).Excellent leadership, communication, and problem-solving skills.Track record of achieving sales volume and gross objectives.Ability to thrive in a fast-paced, team-oriented environment.What We Offer
Competitive base salary plus performance-based bonuses.Full benefits package including health, dental, vision, and 401(k).Employee discounts on vehicles, parts, and service.Opportunities for career advancement within the Graff Automotive Group.A positive, family-like culture with a focus on growth and community engagement.How to Apply
Interested candidates should submit their resume and a brief cover letter to Graff Kia of Chesterton . Join a team with over 111 years of automotive excellence and help us shape the future of dealership experiences in Northwest Indiana.