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Sales Manager

Sales Manager

Graff KIA of ChestertonBurns Harbor, IN, US
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Job Description

Job Description

Graff Kia of Chesterton – Burns Harbor, IN

About Us

Graff Automotive Group has been serving communities since 1914 with a philosophy rooted in integrity, transparency, and treating employees and guests like family. At Graff Kia of Chesterton, located on our multi-brand campus in Northwest Indiana, we are committed to delivering the “Graff Difference” – providing outstanding customer experiences before, during, and long after the sale.

We are seeking a Sales / Desk Manager  to lead our sales team, drive volume and profitability, and ensure an exceptional guest experience.

Position Summary

The Sales / Desk Manager  will oversee daily sales operations, guide and develop the sales staff, and work closely with the General Manager and F&I to ensure effective deal structuring and compliance. This leader will be hands-on at the desk, setting the pace for the showroom, maximizing opportunities, and fostering a culture of accountability, teamwork, and customer-first service.

Key Responsibilities

  • Leadership & Coaching
  • Recruit, train, mentor, and motivate the sales team to achieve monthly and annual sales goals.
  • Lead daily sales meetings, role-play sessions, and one-on-one coaching.
  • Ensure adherence to Graff Automotive’s 10-step sales process.
  • Deal Management
  • Desk all deals ensuring profitability, lender compliance, and customer satisfaction.
  • Monitor finance product penetration rates and collaborate with F&I to maximize performance.
  • Review trade appraisals, inventory availability, and pricing strategies to maintain competitiveness.
  • Operational Excellence
  • Monitor and enforce CRM usage and follow-up processes.
  • Track and review daily DOC reports, aged inventory reports, and lead activity.
  • Maintain strict inventory turn guidelines (targeting 30-day used vehicle turns and 60-day new vehicle turns).
  • Audit deal jackets, compliance forms, and adherence to manufacturer programs.
  • Customer Experience
  • Support the sales team in handling escalated guest interactions.
  • Ensure a transparent, hassle-free buying process that reflects the “Graff Difference.”
  • Track and respond to customer satisfaction metrics to achieve top regional CSI scores.
  • Collaboration & Culture
  • Work closely with the General Manager, Service and Parts leadership to ensure seamless internal communication.
  • Participate in weekly management meetings, contributing ideas for growth and process improvement.
  • Lead by example with professionalism, positivity, and community involvement.

Qualifications

  • Dealership sales management or desking experience.
  • Strong knowledge of automotive finance, desking, and deal structuring.
  • Experience with CRM and DMS systems (VinSolutions preferred).
  • Excellent leadership, communication, and problem-solving skills.
  • Track record of achieving sales volume and gross objectives.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • What We Offer

  • Competitive base salary plus performance-based bonuses.
  • Full benefits package including health, dental, vision, and 401(k).
  • Employee discounts on vehicles, parts, and service.
  • Opportunities for career advancement within the Graff Automotive Group.
  • A positive, family-like culture with a focus on growth and community engagement.
  • How to Apply

    Interested candidates should submit their resume and a brief cover letter to Graff Kia of Chesterton . Join a team with over 111 years of automotive excellence and help us shape the future of dealership experiences in Northwest Indiana.

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    Sales Manager • Burns Harbor, IN, US