Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Roles and Responsibilities :
- Publish Floor Walk report with incident and service request details.
- Assist users in logging incidents and requests.
- Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the
report.
- Ability to manage VIPs whenever required.
- Installs, fully configures and supports a range of operating systems and applications.
- Answers customers’ questions and resolves problems regarding the supported suite of applications.
- Assists in resolving various connectivity issues onsite.
- Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
- Must have experience in troubleshooting Video Conferencing units.
- Expertise in troubleshooting desktop issues.
- Manage the Comms Room.
- Telephony and Network port patching
- Ability to troubleshoot complex desktop issues.
- Provides hands and feet support for network, servers related faults.
- Provide support to IT-related issues for medical devices and equipment.
- Printer support and troubleshooting.
- Should be able to provide support for Client Specific application troubleshooting.
- Vendor Coordination and Logging calls with Vendor.
- Ability to manage new starter requests and induction.
- Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on-site every month.
- Proactively do a check on user assets and comms room assets and ensure the Asset Management tool is up to date.
- Manage the queue and resolve the tickets within SLA.
- Responsible for sharing reports with Team Lead. Must-Have :
- NicView
- NicView
- Amazon Echo
Experience in the following technologies is a plus :
- Caregility Platform
- eVideon Platform
- Axis Device Manager
In-depth knowledge of :
- Excellent communication Skills
- Be able to attend escalations for the team.
- Proactive floor walks on every site visit.
- Should be available in traveling between multiple sites in a 30-mile radius of each other
- Experience in the medical field is preferred but not compulsory
- Have a car to travel to spoke sites
- Willing to work in shifts roster (Morning, afternoon, and night shift).
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
IT Support Specialist(part time/ Freelancer)
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. Answers customers’ questions and resolves problems regarding the supported suite of applications. Assists in resolving various connectivity issues onsite. ...
IT Support Specialist
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. Answers customers’ questions and resolves problems regarding the supported suite of applications. Assists in resolving various connectivity issues onsite. ...
It Technician
Manage, support and maintain: All computer/network components including servers, network equipment, wireless access points, cabling, printers and work stations Vendor Access Requests All system documentation control, print and maintain records (Acces Technician, IT, Systems, Manufacturing, Technolog...
It Support Technician
Join our dynamic team as our next IT Support Technician! In this role, you will provide day-to-day management of the Support Team to support and resolve end-user issues with computer hardware or software. In addition, you will manage the overall response to user inquiries, ensure the team can troubl...
Pathways Recent Graduate Program It Specialist (network Services) 9 Month Roster
The assignments must have shown completion of the following, or the equivalent: Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among v...
Desktop Support Specialist (Onsite)
Complete Description:</b><br /> This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at Century Center and other Raleigh ** Travel Required<...
IT Infrastructure Technician
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lif...
IT Field Service Technician
Please visit our website for more information about what we do at. Assists in resolving various connectivity issues onsite. Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on site every month. Proactive floor walks on every site visit. ...
IT Governance, Risk, & Compliance Specialist
The IT Governance, Risk, and Compliance Specialist will play a key role on the iboss team by aligning security initiatives with enterprise programs and business objectives. The IT GRC Specialist will make an impact on iboss’ security program and services through experience with various areas includi...
IT Tech Support [021825]
PT Services (Delaware) LLC represents Playtech Live product and it’s studios contain hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. PT Services (Delaware) LLC represents Playtech Live product and it’s studios...