Omni Experience Lead - Full Time

Omni Experience Lead

As an Omni Experience Lead, you will drive sales growth and profitability through the leadership of Fulfillment and shipping, Buy Online Pickup in Store (BOPIS), Same Day Delivery and Amazon Pick Up. This role supports the growth of the omni contribution to our total business in response to ever changing customer shopping patterns. The position focus for this role is on Ship to Home, Buy Online Pickup in Store. You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.

Essential Functions :

Do the right thing :

• Be an expert of process, shipping, technology, accuracy, efficiency and customer experience.
• Engage associates and customers with a welcoming and friendly attitude
• Promote high store associate engagement through recognition and sharing of business-critical information
• Lead team to achieve goals and expectations set by managers
• Open and close the store, including weekends as appropriate
• Maintain a safe working environment

Care for our customers :

Grow outstanding teams :

Education / Experience Requirements :

Position Contribution Level : Entry Level

Minimum Education & Experience : Four-year college degree or equivalent combination of education and experience

Preferred Education & Experience :

This role may be a fit if you have the following experience :

Physical Requirements :

Reporting Relationships :

Supervisor : Omni Experience Manager

Supervises : n / a

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We are an Equal Opportunity Employer : We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.