Senior Principal Infrastructure Engineer/Advisor

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Regular or Temporary :

Regular

Language Fluency : English (Required)

Work Shift :

1st shift (United States of America)

Please review the following job description :

Resolves highly complex technical issues for Truist Insurance Holdings's Network applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.

2. In this capacity, oversees others who perform programming and debugging activities.

3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.

4. Provides technical consultation on extremely challenging or unusual situations.

5. May lead large, complex projects related to improving processes or support capabilities.

6. May engage and mange external vendors.

7. Interprets internal / external business challenges and recommends best practices.

8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

9. Mentors less experienced teammates to build technical expertise.

10. May have people management responsibilities.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.

2. Deep specialized and / or broad functional knowledge in Microsoft Intune and JAMF Cloud.

3. Sound understanding of business and organizational strategies and processes.

4. Ability to interpret internal and external business challenges and recommend best practices.

5. Ability to lead complex projects.

6. Sophisticated analytical skills and the ability to solve complex technical and business problems.

7. Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications : :

1. Master's degree or MBA and ten years of experience or an equivalent combination of education and work experience.

2. Deep knowledge and experience in creating configuration policies, device enrollment, and application deployment.

3. Experience with Microsoft Azure Virtual Desktop.

4. Familiarity with the Insurance Business.

Location : This position is 100% remote.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting Frequently (25% -50% of the time)

Lifting Up to 25 lbs. Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

Travel Up to 25%

General Description of Available Benefits for Eligible Employees of TIH :

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position.

TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits.

All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on TIH's generous benefit plans, please visit our Benefits site. Eligible employees may have the opportunity to participate in a deferred compensation plan and / or have an ownership interest in TIH in the form of profits interest or capital interest.

As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024.

Refer to the news release for details.

TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

TIH is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify