Program Manager - AML Operations Strategy

Program Manager - AML Operations Strategy

Charlotte, North Carolina; Jacksonville, Florida; Phoenix, Arizona; Chandler, Arizona; Fort Worth, Texas

To proceed with your application, you must be at least 18 years of age.

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.

The AML Operations Strategist will play a critical role in shaping and executing strategic initiatives to enhance the efficiency, scalability, and regulatory compliance of the organization's Anti-Money Laundering (AML) operations. This role requires a forward-thinking professional with deep knowledge of AML regulations, operational processes, and emerging technologies to drive innovation and continuous improvement.

Responsibilities :

Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders

Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives

Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Develop and implement strategic plans to optimize AML operational functions, including client activity monitoring, screening, and KYC / CDD onboarding and refresh.

Identify opportunities for automation, process re-engineering, technology adoption, and communications / training / procedure development to improve efficiency and reduce risk.

Document the blueprint for the organization that aligns goals, strategies, and initiatives to the strategic plan.

Develop control routines to ensure new projects and improvement activities are in alignment with the strategic plan

Drive the development of dashboards and KPIs to monitor effectiveness of AML processes and report to senior leadership.

Integrate the strategic plan within existing people, process, and technology change functions

Leverage data analytics to identify trends, gaps, and opportunities for improving AML controls and operational performance.

Collaborate with cross-functional teams to deliver strategic initiatives.

Act as a subject matter expert (SME) for AML operations strategy in internal forums.

Stay abreast of industry trends, regulatory changes, and emerging technologies in AML and financial crime prevention.

Required Qualifications :

7+ years in Anti-Money Laundering operations, compliance, or financial crime risk management, with at least 3 years in a strategic or transformation role.

Proven track record of leading large-scale process improvement or technology implementation projects.

Strong understanding of AML regulations and operational processes.

Expertise in data analytics, process optimization, and project management.

Excellent communication and stakeholder management skills.

Familiarity with AML technology platforms and automation tools.

Desired Qualifications :

Bachelor's degree in Business, Finance, Risk Management, or related field (Master's preferred).

Skills : Consulting

Problem Solving

Program Management

Project Management

Reporting

Collaboration

Leadership Development

Performance Management

Presentation Skills

Issue Management

Oral Communications

Process Design

Process Performance Management

Strategic Thinking

Analytical Problem-Solving

Change Management

Leadership and Influence

Regulatory Acumen