Case Manager

Job Description

The Student Outreach and Support case manager supports Syracuse University students and their families to manage crises, life traumas, and other concerns or barriers that impede success.

This is a specialized position which blends collaboration and consultation with colleagues in the schools / colleges, health care providers both on and off campus, Title IX investigations / criminal investigations, as well as other support resources with functions of non-clinical student consultation, program coordination of student referrals, systems development for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student success.

The case manager will work to address the needs of students who struggle in such areas as sexual assault, relationship violence, psychological health, physical health, crime victimization, economic concerns, and social adjustment through a variety of interventions, referrals, and follow-up services.

Qualifications Masters degree in Social Work, Counseling, or Higher Education Counseling with 3-5 years’ experience, preferably in a higher education setting.

Prior work experience in higher education case management preferred. Job Specific Qualifications

• Experience utilizing student development and case management models to aid in the personal growth and development of college aged individuals.
• Demonstrated skills in a variety of crisis / student support related areas such as : sexual assault, relationship violence, psychological distress, issues related to several medical concerns, family of origin, academic difficulty, identity, substance abuse, eating disorders, adjustment etc.
• Experience working with student victims and respondents of sexual assault and relationship violence.
• Knowledge of federal and state laws applicable to position including but not limited to FERPA, Title IX, Title II.
• Demonstrated knowledge of conflict mediation and crisis de-escalation.
• Excellent interpersonal, oral, and written communication skills.
• Proven excellence in time management and ability to multitask.
• Ability to think critically and solve problems, as well as handle a large case load of students.
• Good judgment and ability to handle confidential / sensitive information with discretion.
• Demonstrated cultural competence and inclusiveness in working with populations of diverse cultures and identities in addressing issues of diversity, health, and social justice.

Responsibilities

Serve as a case manager addressing the needs of students in distress. This includes but is not limited to : mental health issues, physical health issues, victimization, Title IX issues and processes, life traumas, and any other barriers that may impede a student’s success.

To include managing office processes including but not limited to : records management, leaves of absence, readmission, absence notification, and Title IX procedural case management.

• Assist in the development and implementation of departmental policies and procedures including but not limited to outreach and education, campus wellness initiatives, departmental publications, and social media.
• Establish and foster relationships with campus partners within Student Experience and across the University community to establish ongoing collaborations for the early identification and intervention with at-risk students or students in distress.
• Provide support as instructed by the Director or the Associate Vice President and Dean of Students and / or other leadership in responding to campus crises.

This may include being on call nights and weekends as needed.

Physical Requirements Not Applicable Tools / Equipment Not Applicable