Selling Partner Empowerment, Communities and Trust (SPECT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as providing world class support, and building loyalty with Amazon’s millions of selling partners.
We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.
Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We are seeking a high-judgement program manager to define the product rollout and execution plan for Account Health Rating (AHR), a holistic measure of Seller’s adherence to Amazon’s policies that provides sellers increased visibility on the degree to which various violations on their account negatively impact their rating.
This role requires working with business owners, product managers, and tech teams to define strategy, requirements, and release schedules of AHR.
This role will own resolving roadblocks for the team, provide escalation management, own regular communication with leadership (including program updates), make tradeoffs, and balance the business needs within constraints.
The ideal candidate is able to influence and gain buy-in from tech, and policy stakeholders, and seamlessly deliver in an ambiguous environment.
Problem-solving, cross-team coordination, program management, executive communication, and organizational skills are essential to be successful in this role.
This position combines global strategic thinking with hands-on planning and oversight, and is a great opportunity for candidates who are looking to gain product experience, while leveraging their program management skills.
This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust over time by launching new processes and developing novel means to measure progress.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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