Complex General Manager [Donohoe Hospitality - Las Vegas]

Hampton Inn & Suites / Home2 Suites is always looking for the most qualified and experienced professionals in the industry.

We invite you to view our current career opportunities and apply.

COMPLEX GENERAL MANAGER

Position Summary :

Responsible for complete property management including overall profitability while maintaining operational and guest service standards.

Donohoe Hospitality is looking for a Complex property leader who can lead this portion of our portfolio to success, and additionally act as a beacon for our brand in this ever-growing market of possible expansion.

The Complex Hotel General Manager at Hampton Inn & Suites / Home2 is responsible for overseeing all aspects of hotel operations, including guest services, staff management, financial performance, and ensuring exceptional guest experiences.

This role requires a dynamic leader with strong organizational skills, a passion for hospitality, and the ability to drive results in a competitive market.

Additionally, community involvement, including both charitable opportunities and industry events will be required to grow the Donohoe brand in Las Vegas.

As the hotel continues to expand and the market evolves, there are significant opportunities for professional growth and advancement in the short term within the company.

Essential Functions :

• Develop, administer and control the budgeted hotel revenue and expenses.
• Create a positive work environment that fosters teamwork, empowerment and equity.
• Analyze Profit and Loss and General Ledger statements.
• Review and approve the hotel payroll.
• Authorize direct bill accounts and monitor the administration of accounts receivable.
• Provide direction, input and approve the hotel marketing plan.
• Review guestroom inventory management to ensure maximization of guestroom / suite revenue.
• Ensure proper selection, training, counseling and motivation of hourly employees. Hire, train and motivate management employees.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Monitor results of guest surveys. Take appropriate corrective actions.
• Respond and follow up on all written guest communications.
• Maintain an active and visible position in the hotel.
• Develop and maintain rapport with competitor hotels, the Visitors Bureau, Chamber of Commerce, etc.
• Conduct weekly sales and staff meetings.
• Ensure responsibilities and goals of managers are adhered to.
• Ensure guest service in all areas meets hotel standards.
• Approval of employee schedules.
• Responsible for a safe working environment to reduce the risk of injury and accidents to employees and guests.
• Ensure accident reports are promptly completed in the event of employee or guest injury.
• Audit to ensure guestrooms, public spaces, grounds, work and kitchen areas meet sanitation, cleanliness and condition standards.
• Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience :

• 4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area -Preferred.
• General Manager experience in limited or full-service property.
• Multi-property management - Preferred
• Food and Beverage Experience in both Restaurant Operation and Banquet Execution.
• Pre-opening hotel experience Preferred.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Job Specific Tasks Business Strategy Development.

Skills and Abilities :

• Communicate clearly and respond promptly.
• Maintain a calm demeanor in a fast-paced environment.
• Ability to handle any emergency.
• Proven experience as Hotel Manager or relevant role.
• Fluency in English; knowledge of other languages is a plus.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working knowledge of Hotel Management software, programs and PMS systems.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Outstanding leadership skills and intentional attention to detail.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

• minimum 32 hours / week to qualify
18 days ago