Senior Product Manager, Incident Analysis

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Sr. Product Manager (Incident Analysis) to join our diverse, customer-focused team! As Sr. Product Manager , you will be part of the Incident Management group, helping lead PagerDuty through a highly strategic transformation of completing the end-to-end incident lifecycle.

In November 2023, PagerDuty acquired Jeli, the best-in-class incident analysis platform, allowing organizations to transform their incidents into opportunities to improve.

With our recent launch of our Enterprise Plan for Incident Management, we've integrated Jeli's core technology into the PagerDuty Platform, allowing customers to leverage every incident as an opportunity to learn and improve.

Your mission, should you choose to accept it, is to help us propel PagerDuty Incident Analysis, enabling our customers to improve and learn from their incidents, and driving those improvements towards guided recommendations that build out PagerDuty's incident lifecycle.

In this role, you’ll play a key technical leadership role across several development teams, including the Incident Lifecycle development teams (Incident Analysis and Chat Experience), working to define and build the future of Incident Management across the Enterprise.

You're equally comfortable discussing the merits of an API structure with engineers, writing a SQL query to go, and getting data to answer a key product question, building a business case for a new project, and defending it in front of our leadership team.

You actively use your own products on a day-to-day basis and have demo accounts ready to visualize your vision to customers.

You have your core product metrics at the tips of your fingers and speak the language of our customers when it comes to the problems they're experiencing and how they think about the ROI and value prop for your products.

Key Responsibilities

• Craft your 2-3 year vision and roadmap for Incident Analysis and lead the team to success
• Present your vision and product at conferences, company town hall, and to large Enterprise customers
• Work cross-functionally with your product peers across Incident Management (Chat Experience, Incident Processes, and Incident Analytics)
• Partner closely with design and engineering to create product briefs that allow us to execute our goals
• Internally on-board your colleagues to the product! We should be using our own product everyday.
• Work directly with our go-to-market teams on supporting existing Incident Analysis customers and codifying our land, upsell, and expand motions
• Work with pricing, packaging, and billing on revenue goals for Incident Analysis
• Support product marketing throughout our new product introduction process, including helping gather, refine, and generate : customer case studies, positioning, messaging, field enablement, battle cards, etc.

You work closely with PMM and do what it takes to make our sales team and customers successful with your products

Produce data analysis, SQL, and dashboards for your products (when needed)

Basic Qualifications

5-7+ years of product management or engineering experience for a SaaS or enterprise software company preferably with B2B applications.

Prior software engineers should have at least 2-4 years of product management experience.

• Strong familiarity with incident processes in Enterprise organizations.
• Comfortable writing SQL to get access to data to make informed product decisions.
• Comfortable speaking and presenting directly to large Enterprise customers and executives.
• Strong business and technical writing skills for a wide range of audiences (from teammates to customers, to executives).
• Experience with Agile software methods, we don’t throw Product Briefs or designs / wireframes over the fence and hope for the best!
• You can write, speak, and think about complicated and highly technical problems with uncommon lucidity.
• Proven track record of successful launches and you have the metrics to back it up.

Preferred Qualifications

• Prior software engineering experience is preferred as this is a highly technical role.
• You're able to have deep technical conversations with engineering, follow along, and contribute in a meaningful way.
• Excellent problem-solving skills along with strong verbal and written technical communication skills.
• You strongly empathize with customers. You can sit down with users and understand the ways that your product is not satisfying their needs.
• You can lead without giving orders and argue a viewpoint persuasively using data to support your claims.

The base salary range for this position is 164,000 - 263,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.

Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds.

Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace.

We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How We Work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer Put users first to design great products and experiences.
• Run Together Build strong teams that amplify our impact on users.
• Take the Lead Disrupt and invent to be the first choice for users.
• Ack + Own Take ownership and action to deliver more efficiently to users.
• Bring Your Self Bring your best self to build empathy and trust with users.

What We Offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones.

As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your Package May Include

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation.

Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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