Salesforce Business Systems Analyst (Global Customer Support)

About the Role

As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service.

In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by .

We need a self-starter who can learn quickly, drive deliverables, and take pride in ensuring that the customer and analyst experience is kept at the forefront at all times.

Key Areas of Responsibilities :

Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service

Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs

Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning

Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap

Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues

About You

Basic Qualifications

3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.

2+ years experience working with Service Cloud.

Bachelor degree, or equivalent, and relevant working experience.

Other Qualifications

Experience with Agile development processes

Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment

Previous experience providing technical / customer support

Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus

Salesforce certification is a plus

Proficiency with JIRA and Confluence a huge plus

This role is not approved to offer work authorization or visa sponsorship to applica nts now or in the future.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.

As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants.

Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

For more information regarding Workday’s comprehensive benefits, please.

Primary Location : USA.GA.AtlantaPrimary Location Base Pay Range : $90,100 USD - $135,300 USDAdditional US Location(s) Base Pay Range : $85,600 USD - $162,800 USD